D365CE CRM System Application Manager - £50k, End User, UK Home based

JR United Kingdom; Hounslow; Remote; GBP 50,000; Full time

Job summary

Une organisation caritative innovante cherche un directeur d'application pour son système D365CE. Vous serez chargé de la gestion quotidienne du CRM, du soutien aux utilisateurs et de la mise en œuvre de meilleures pratiques numériques. Ce poste stratégique exige des compétences en gestion de données et en communication avec des parties prenantes non techniques.

Qualifications

• Expérience en tant que consultant fonctionnel ou responsable produit.
• Expérience dans le secteur de la charité ou à but non lucratif.
• Familiarité avec l'architecture et les intégrations d'Office 365.

Responsibilities

• Gestion quotidienne de Microsoft D365CE & Portal.
• S'assurer de la conformité GDPR et de l'intégrité des données.
• Gérer la formation et le soutien utilisateur.

Skills

GDPR compliance

Data integrity

User support

CRM functionality enhancement

Stakeholder communication

Education

Microsoft certifications in D365CE

Tools

Dynamics 365CE

Office 365

Job description

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D365CE CRM System Application Manager - £50k, End User, UK Home based, south west london

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Client:

Conspicuous

Location:

south west london, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

3

Posted:

10.06.2025

Expiry Date:

25.07.2025

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Job Description:

D365CE CRM System Application Manager - £50k, End User, UK Home based

DO NOT APPLY if you are not involved with Dynamics CRM (this is a D365CE role)

Role:

An end user in the charity sector is seeking a Dynamics 365CE (CRM) expert to take ownership of their CRM system. This is a key permanent hire reporting into the Head of Operational Improvement, responsible for platform optimisation, user support, partner management, and driving digital transformation through D365CE.

Key Responsibilities:

• Ownership and day-to-day management of Microsoft D365CE & Portal
• Licensing, user access control and functional support
• Enhancing CRM functionality, testing upgrades, driving integration, basic configuration, Workflows
• Ensuring GDPR compliance, data integrity, and advising leadership
• Managing third-party CRM provider and vendor budgets
• Supporting training, reporting, and digital best practices
• Increasing User Adoption
• Strong knowledge and hands-on experience with Microsoft Dynamics 365CE
• Previous work as a Functional Consultant or Product Owner
• Experience supporting portals
• Excellent communication across non-technical stakeholders
• Demonstrable experience with data governance, GDPR, and InfoSec
• You must be eligible to work without restrictions (No sponsorship, No PSW, No Dependency visa)
• Microsoft certifications in D365CE
• Experience in the charity or not-for-profit sector
• Familiarity with Office 365 architecture and integrations
• Training or leading user groups

This is a vital role at a forward-thinking, people-first charity undergoing digital growth. You’ll play a strategic and hands-on role in shaping the future of CRM within a collaborative, values-led team.