D365CE CRM System Application Manager - £50k, End User, UK Home based

JR United Kingdom; Shrewsbury; Remote; GBP 50,000; Full time

Job summary

A leading charity is hiring for the role of D365CE CRM System Application Manager. This pivotal position involves managing the organization's CRM system, enhancing its functionality, and driving digital transformation initiatives. The ideal candidate will have expertise in Microsoft Dynamics 365CE and experience in the charity sector, contributing to a people-first approach in a collaborative environment.

Qualifications

• Experience as a Functional Consultant or Product Owner required.
• Strong knowledge of Microsoft Dynamics 365CE and GDPR.
• Eligible to work in the UK without restrictions.

Responsibilities

• Ownership and management of Microsoft D365CE & Portal.
• Enhancing CRM functionality and ensuring GDPR compliance.
• Training and supporting user groups.

Skills

Microsoft Dynamics 365CE

Communication

Data governance

Education

Microsoft certifications in D365CE

Tools

Office 365

Job description

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D365CE CRM System Application Manager - £50k, End User, UK Home based, shrewsbury

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Client:

Conspicuous

Location:

shrewsbury, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

9

Posted:

06.06.2025

Expiry Date:

21.07.2025

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Job Description:

D365CE CRM System Application Manager - £50k, End User, UK Home based

DO NOT APPLY if you are not involved with Microsoft Dynamics CRM (this is a D365CE role)

Role:

An end user in the charity sector is seeking a Microsoft Dynamics 365CE (CRM) expert to take ownership of their organisation-wide CRM system. This is a key permanent hire reporting into the Head of Operational Improvement, responsible for platform optimisation, user support, partner management, and driving digital transformation through D365CE.

Key Responsibilities:

• Ownership and day-to-day management of Microsoft D365CE & Portal
• Licensing, user access control and functional support
• Managing third-party CRM provider and vendor budgets
• Enhancing CRM functionality, testing upgrades, driving integration, basic configuration, Workflows
• Ensuring GDPR compliance, data integrity, and advising leadership
• Supporting training, reporting, and digital best practices
• Strong knowledge and hands-on experience with Microsoft Dynamics 365CE
• Previous work as a Functional Consultant or Product Owner
• Excellent communication across non-technical stakeholders
• Demonstrable experience with data governance, GDPR, and InfoSec
• You must be eligible to work without restrictions (No sponsorship, No PSW, No Dependency visa)
• Microsoft certifications in D365CE
• Experience in the charity or not-for-profit sector
• Familiarity with Office 365 architecture and integrations
• Training or leading user groups

This is a vital role at a forward-thinking, people-first charity undergoing digital growth. You’ll play a strategic and hands-on role in shaping the future of CRM within a collaborative, values-led team.