D365 Business Central 2nd Line Support - LS Retail

Burton Recruitment Ltd.; England; On-site; GBP 40,000 - 60,000; Full time

Benefits offered by this job

Professional development

Certification opportunities

Competitive salary & benefits

Job summary

Burton Recruitment Ltd. is seeking a D365 Business Central 2nd Line Support Consultant for a Microsoft Dynamics 365 Business Central Partner. You will handle 2nd line functional support, troubleshoot complex issues, and take ownership of SLAs and tickets.

LS Central/LS Retail experience is especially valuable, with additional benefit from Jet Reports, Continua, and Tasklet. Ideal candidates have 3+ years of Business Central experience, with a track record in customer-facing support or

Qualifications

• 3+ years of Business Central experience.
• LS Retail / LS Central experience is highly desirable.

Responsibilities

• Provide 2nd line functional support for Business Central.
• Troubleshoot and resolve complex incidents.
• Own SLA and ticket lifecycle from creation to resolution.
• Configure Business Central settings as required by the customer.
• Assist with data reconciliation tasks.
• Support testing and upgrades of modules or configurations.
• Deliver excellent customer/user support.

Skills

Business Central

2nd line support

Troubleshooting

Customer support

SLA management

Data reconciliation

Tools

Jet Reports

Continua

Tasklet

Job description

D365 Business Central 2nd Line Support Consultant

I'm working with an established Microsoft Dynamics 365 Business Central Partner that is expanding its support team and looking for an experienced 2nd Line Support Consultant.

This is a great opportunity for someone with solid Business Central support experience who enjoys troubleshooting, working directly with customers and taking ownership of more complex support cases.

You'll be working across:

• Microsoft Dynamics 365 Business Central
• LS Central / LS Retail
• 2nd line functional support
• Troubleshooting and issue resolution
• SLA and ticket ownership
• Business Central configuration
• Data reconciliation
• Testing and upgrades
• Customer/user support

You'll ideally have 3+ years' Business Central experience, either within a support team or as a consultant.

LS Retail / LS Central experience is particularly important for this position.

Experience with Jet Reports, Continia or Tasklet would also be beneficial.

Permanent opportunity with a growing Microsoft Partner, competitive salary and benefits plus opportunities for further Microsoft certification and professional development.