D-Loop Coordinator

Go Traffic Management Limited; Alfreton CP; On-site; GBP 25,740 - 31,460; Full time

Job summary

Network Plus is seeking a D-Loop Coordinator in Alfreton on a permanent basis. The role supports the Operations Manager and Team to program work that aligns with client SLAs and customer expectations.

You will own workstreams, schedule to SLA/permits, and provide excellent customer service. The post requires strong communication, organisation, and IT skills, with a commitment to high service levels.

Qualifications

• Strong written and verbal communication skills are required.
• Exceptional organisational skills and ability to work under pressure are essential.
• Good working knowledge of Microsoft Office systems is expected.

Responsibilities

• Own the workstreams from receipt to job completion.
• Schedule work orders to meet SLA’s and permits, optimizing routes.
• Provide customer service to internal and external customers by phone.
• Maintain timely input into works management systems and escalate issues.
• Ensure client and operational requirements are met professionally.
• Deliver high levels of customer service and satisfaction to all stakeholders.
• Provide daily/weekly service level reports as required.
• Validate and transmit notice/permit requests promptly.
• Open/close notices and permits, register final details, identify issues and elevate where needed.
• Monitor outstanding issues and provide general admin support.
• Join the call desk focusing on outbound customer calls.

Skills

Strong written and verbal comms

Exceptional organisational skills

Ability to communicate under pressure

Meet deadlines efficiently

Tools

Microsoft Office

Job description

D-Loop Coordinator

Department: National Grid

Employment Type: Permanent

Location: Alfreton

Compensation: £28,600 / year

Description

As a D-loop Coordinator, you will support both the Operations Support Manager and the Operations Team, providing support to ensure that the company’s work is effectively programmed meeting our clients SLA’s and customers’ expectations.

Key Responsibilities

• You will take ownership of the workstreams, coordinating the work from receipt, through to job completion
• You will schedule work orders in accordance with SLA’s and permits, whilst optimising travel routes and increasing productivity
• You will provide customer service to both internal and external customers via telephone
• You will maintain timely and accurate input and uploading of information into the works management systems, ensuring that all issues are recorded and escalated
• You will ensure that all the client and operational requirements are met in a professional and efficient manner
• You will ensure the highest level of customer service is achieved to both external and internal customers, providing excellent customer satisfaction every time
• You will provide daily and weekly reports as required and to ensure that all service levels and objectives are achieved
• Validate and transmit notice/permit requests in a timely manner
• Open and close off notices/permits, submit final registrations, identify issues and apply early intervention and elevate street works compliance issues where appropriate
• Monitor and chase any outstanding issues
• Provide general admin support
• Be part of a call desk focusing on outbound customer calls

Experience and Qualifications

• Experience of working within the Utilities sector – Desirable but not necessary.
• Streetworks experience with knowledge and understanding of statutory requirements - Desirable but not necessary.
• Strong written and verbal communication skills
• Able to work in an organised manner to meet important deadlines
• Exceptional organisational skills
• Good working knowledge of Microsoft Office systems
• Ability to communicate effectively under pressure

Salary and Benefits

We offer a competitive salary based on experience along with a full benefits package.

Network Plus is proud to be an Equal Opportunity Employer. We celebrate diversity and do not discriminate based on race, religion, colour, nationality, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law.

We are Armed Forces-friendly. We welcome applications from ex-Armed Forces personnel, reservists, armed forces veterans, cadet instructors and military spouses/partners.

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