D-Loop Operations Scheduler

Go Traffic Management Limited; Alfreton CP; On-site; GBP 25,740 - 31,460; Full time

Job summary

Network Plus is seeking a D-Loop Coordinator in Alfreton on a permanent basis. The role supports the Operations Manager and Team to program work that aligns with client SLAs and customer expectations.

You will own workstreams, schedule to SLA/permits, and provide excellent customer service. The post requires strong communication, organisation, and IT skills, with a commitment to high service levels.

Qualifications

• Strong written and verbal communication skills are required.
• Exceptional organisational skills and ability to work under pressure are essential.
• Good working knowledge of Microsoft Office systems is expected.

Responsibilities

• Own the workstreams from receipt to job completion.
• Schedule work orders to meet SLA’s and permits, optimizing routes.
• Provide customer service to internal and external customers by phone.
• Maintain timely input into works management systems and escalate issues.
• Ensure client and operational requirements are met professionally.
• Deliver high levels of customer service and satisfaction to all stakeholders.
• Provide daily/weekly service level reports as required.
• Validate and transmit notice/permit requests promptly.
• Open/close notices and permits, register final details, identify issues and elevate where needed.
• Monitor outstanding issues and provide general admin support.
• Join the call desk focusing on outbound customer calls.

Skills

Strong written and verbal comms

Exceptional organisational skills

Ability to communicate under pressure

Meet deadlines efficiently

Tools

Microsoft Office

Job description

Network Plus is seeking a D-Loop Coordinator in Alfreton on a permanent basis. The role supports the Operations Manager and Team to program work that aligns with client SLAs and customer expectations.

You will own workstreams, schedule to SLA/permits, and provide excellent customer service. The post requires strong communication, organisation, and IT skills, with a commitment to high service levels.