Cycle Training Supervisor

Surrey County Council; Horsell; Hybrid; GBP 32,000 - 38,000; Full time

Job summary

Surrey County Council seeks a Cycle Training Supervisor to support a dynamic team in Woking. The role involves managing schedules, supporting Cycling Instructors, and ensuring the smooth operation of the training program while offering an attractive salary and benefits. This position is best suited for a candidate with strong customer service and IT skills, coupled with a genuine interest in cycling.

Benefits

26 days' holiday, rising to 30 days

Option to buy additional annual leave

Employee Assistance Programme

Generous local government salary related pension

Lifestyle discounts

Paid volunteering days

Qualifications

• Experience in a busy environment providing good customer service.
• IT skills using online systems to schedule tasks.
• Personal goals related to cycling ability.

Responsibilities

• Scheduling courses and interacting with instructors and schools.
• Handling operational issues and customer inquiries.
• Conducting risk assessments and occasional training.

Skills

Customer service

IT skills

Cycling experience

Job description

• Directorate: Highways, Infrastructure & Planning
• Location: Woking, Surrey

Description

We are committed to the development of our workforce. This position is only available to applicants who already work for Surrey County Council.We thank you for your interest in our roles and would encourage you to review our vacancies which are open to all.

This role has a starting salary of £32,512 per annum, based on a 36-hour working week.

We are excited to be recruiting a Cycle Training Supervisor to join our fantastic Cycle Training team, based in Woking. The team work on a hybrid basis, a mixture of office and home working. You will usually need to work 2-3 days in the office per week.

Please note, the contractual location for this role is currently Quadrant Court, however it is our intention to move within the local area to Victoria Gate in Central Woking later this year.

Rewards and Benefits

• 26 days' holiday (prorated for part time staff), rising to 28 days after 2 years' service and 30 days after 5 years' service
• Option to buy up to 10 days of additional annual leave
• An extensive Employee Assistance Programme (EAP) to support health and wellbeing
• Up to 5 days of carer's leave per year
• Paternity, adoption and dependents leave
• A generous local government salary related pension
• Lifestyle discounts including gym, travel, shopping and many more
• 2 paid volunteering days per year
• Learning and development hub where you can access a wealth of resources

About the Role

As a member of the Cycle Training team, you will help to support our customers and the 85 Cycling Instructors who are located across the County. It's a small team, we handle scheduling the delivery programme and all the operational issues arising.

As the Cycle Training Supervisor, a large part of your role will involve scheduling courses and interacting with school staff and Instructors on a daily basis. You will also need to be able to ride a cycle and to be involved in a small amount of practical training each year, as well as other on-site tasks such as observing instructors and undertaking risk assessments, therefore, you will need to be prepared to undertake the instructor qualification training.

Beyond the direct cycle training office team are colleagues in corporate teams providing support in relation to budget, pay, terms and conditions and resolving issues that arise: teams in HR, Finance, Business Support, Pensions, Corporate Information Governance, IT. The cycle training team works within the policies and procedures that are set corporately.

Examples of daily operational tasks that are shared in the team:

• Schedule training requests including allocating instructors.
• Support tickets and enquiries (email and phone) from schools.
• Checking take-up of courses against registration closing and following up where necessary, eg, extending registration period.
• Taking enquiries from parents about bookings and from the public about community training.

Other periodic tasks:

• Processing pay claims.
• Processing expenses claims.
• Managing our stock of resources.
• Participating in team planning meetings.
• Contributing towards developing the cycle training offer.
• Visiting instructors at training venues.
• Occasionally delivering cycle training, eg, cover when an Instructor is ill.

Shortlisting Criteria

To be considered for shortlisting for this position, your application will clearly evidence the following:

• Experience of working on a busy environment providing good customer service
• IT skills including using online systems and applications to monitor and schedule tasks
• Cycling experience and personal goals of assessing and improving cycling ability

Application Questions

To apply, alongside your CV, you will be asked to answer the following questions:

• Why are you interested in this role?
• Please give examples of your experience of working within a busy office dealing with customer enquiries.
• We use an online scheduler to match training requests to available instructors. What relevant experience do you have using online applications?
• Part of the national standard for cycle training is to review and improve your own cycling. Please tell us your assessment of your own cycling ability.

Contact Us

Please contact us for any questions relating to the role. This could be to discuss flexible working requests, transferable skills or any barriers to employment.

For an informal discussion please get in touch with the cycle training office who will happily discuss the job with you. Please email [e-mail] and we will contact you.

The job advert closes at 23:59 on 09/06/2025 with interviews to follow.

We look forward to receiving your application, please click on the apply online button below to submit.

Local Government Reorganisation

Surrey County Council is preparing for Local Government Reorganisation which will allow us to implement the Government led policy of devolution, which is all about giving more powers to local areas.

Currently, Surrey has a two-tier council system, with 11 district and borough councils and a county council, all responsible for different services. All these councils will be reorganised into a smaller number of new unitary councils which will come into effect in April 2027. At this point, this role will be transferred, with all existing terms and conditions intact into one of the new unitary councils.

Our values are as important as our abilities and shape who we are as an organisation. Discover more about our values .

Before submitting your application, we recommend you read the job description. Our Life at Surrey handbook provides insights of the culture at Surrey and how as a valued employee, you can help shape our Council.

Our Commitment

Surrey County Council is proud to be a Disability Confident Employer. A guaranteed interview will be offered to all disabled applicants where:

• The candidate has evidenced the minimum criteria for the role through their application
• The candidate has chosen to share that they have a disability on the application form

Our application form and onboarding process will provide an opportunity to request any reasonable adjustments for the interview and/or the role. We want to be an inclusive and diverse employer reflecting the community we serve and particularly welcome applications from all underrepresented groups.