Cyber Security Service Delivery Manager

Computacenter; Greater London; On-site; GBP 90,000 - 120,000; Full time

Job summary

Computacenter in Greater London is seeking an Offensive Security Service Delivery Manager within GIS Cyber to oversee the delivery of offensive security services, including penetration testing, red teaming and purple team engagements. You will coordinate planning, governance, and stakeholder communications while enabling security specialists to focus on assurance activities.

The role requires strong service delivery experience and the ability to manage multiple workstreams across internal teams

Qualifications

• Experience delivering cyber security consultancy or professional services.
• Strong planning, scheduling, and workload management skills.
• Ability to influence stakeholders at all levels and manage multiple workstreams.

Responsibilities

• Own the end-to-end delivery of Offensive Security services.
• Coordinate penetration testing, red team, and purple team engagements from request to completion.
• Manage engagement planning, milestones, resources, and delivery priorities.
• Act as the primary operational contact for project teams, customers, and partners.
• Manage the Offensive Security demand pipeline with capacity planning.
• Coordinate internal resources and third-party suppliers for service delivery.
• Oversee governance, risk, issues, reporting, and service metrics.
• Support audit, compliance, and assurance activities while maintaining docs.
• Drive continual service improvement, process optimisation, and automation.

Skills

Cyber security delivery

Service delivery management

Stakeholder management

Planning and scheduling

Governance

Risk and issue management

Communication

Supplier coordination

Job description

Join our Group Information Services (GIS) Cyber function as an Offensive Security Service Delivery Manager. In this role, you'll be responsible for the operational management, planning, and governance of Offensive Security services, acting as the key link between security specialists, project teams, customers, and third-party partners.

You’ll play a critical role in ensuring penetration testing, red teaming, and purple teaming engagements are delivered efficiently and consistently, while enabling our security specialists to focus on delivering high-quality security assurance activities.

What You'll Do

• Own the end-to-end delivery of internal and externally delivered Offensive Security services.
• Coordinate penetration testing, red team, and purple team engagements from request through to completion.
• Manage engagement planning, scheduling, milestones, resource allocation, and delivery priorities.
• Act as the primary operational contact for project teams, service managers, customers, and key stakeholders.
• Manage the Offensive Security demand pipeline, supporting capacity planning and forecasting activities.
• Coordinate internal resources and third-party suppliers to ensure successful service delivery.
• Oversee engagement governance, including risk management, issue resolution, reporting, and service metrics.
• Support audit, compliance, and assurance activities while maintaining operational documentation and service records.
• Drive continual service improvement, process optimisation, and automation initiatives across the Offensive Security function.

What You'll Need

• Experience delivering cyber security, consultancy, professional services, or technical service offerings.
• Strong service delivery, planning, scheduling, and workload management skills.
• Experience managing multiple concurrent workstreams and competing priorities.
• Excellent stakeholder management and communication skills, with the ability to influence at all organisational levels.
• Strong customer relationship management and supplier coordination experience.
• Experience managing risks, issues, dependencies, and operational governance activities.
• Strong organisational, analytical, and problem-solving skills.
• Ability to work independently while building effective relationships across technical and non-technical teams.