Cyber Incident Coordinator & Stakeholder Leader

Solis; Greater London; On-site; GBP 70,000 - 95,000; Full time

Job summary

Solis is seeking a Cyber Incident Manager in London to coordinate incidents from triage through resolution, interfacing with clients and internal teams to ensure effective handling without hands-on technical work.

You will act as the focal point for clients, guiding action plans, timelines and communications while supporting senior leaders with informed decisions during challenging incidents.

Qualifications

• Excellent communication and stakeholder management skills.
• Strong decision-making ability and confidence to recommend actions.
• Proven project coordination or project management experience.

Responsibilities

• Coordinate cyber incidents from triage to resolution.
• Act as primary client contact during incidents.
• Coordinate technical specialists, investigators and support teams.
• Lead incident calls and stakeholder meetings.
• Manage action plans, timelines, priorities and deliverables.
• Provide regular updates to clients, insurers, legal counsel and internal stakeholders.
• Translate technical information into clear business‑focused communication.
• Work with executives and senior leaders to support decision making.
• Maintain incident records, reports and documentation.
• Support lessons learned and continuous improvement activities.
• Build trusted relationships with clients and key stakeholders.
• Identify risks, issues and opportunities for improvement throughout the incident lifecycle.

Skills

Stakeholder management

Communication

Decision making

Project coordination

Attention to detail

Organisational skills

Prioritisation

Written communication

Customer experience

Job description

Solis is seeking a Cyber Incident Manager in London to coordinate incidents from triage through resolution, interfacing with clients and internal teams to ensure effective handling without hands-on technical work.

You will act as the focal point for clients, guiding action plans, timelines and communications while supporting senior leaders with informed decisions during challenging incidents.