Cyber Incident Lead — Client-Facing PM

Cfc; Greater London; Hybrid; GBP 65,000 - 90,000; Full time

Job summary

CFC is seeking a Cyber Incident Manager in London (UK) to coordinate and manage cyber incidents from initial notification through to resolution. The role focuses on project coordination, stakeholder management, communication, organisation and decision-making, rather than hands-on technical cybersecurity.

You will be the central point of coordination during an incident, ensuring the right people are engaged, actions progress, stakeholders are informed, and clients receive an exceptional

Qualifications

• Exceptional communication and stakeholder management skills.
• Strong decision-making abilities with confidence to recommend and back them.
• Proven project coordination or project management experience.
• Excellent attention to detail and organisational capability.
• Ability to manage multiple priorities and meet tight deadlines.

Responsibilities

• Manage cyber incidents from triage through to resolution.
• Act as primary client contact during an incident.
• Coordinate technical specialists, investigators and support teams to ensure actions are completed.
• Lead incident calls and stakeholder meetings.
• Manage action plans, timelines, priorities and deliverables.
• Provide regular updates to clients, insurers, legal counsel and internal stakeholders.
• Translate technical information into clear business-focused communication.
• Collaborate with executives and senior leaders to support decision making.
• Maintain incident records, reports and documentation.
• Support lessons learned and continuous improvement activities.
• Build trusted relationships with clients and key stakeholders.
• Identify risks, issues and opportunities for improvement throughout the incident lifecycle.

Skills

Stakeholder management

Decision making

Project coordination

Attention to detail

Multitasking

Job description

CFC is seeking a Cyber Incident Manager in London (UK) to coordinate and manage cyber incidents from initial notification through to resolution. The role focuses on project coordination, stakeholder management, communication, organisation and decision-making, rather than hands-on technical cybersecurity.

You will be the central point of coordination during an incident, ensuring the right people are engaged, actions progress, stakeholders are informed, and clients receive an exceptional