CX Specialist: Payments & AI-Powered Support

Ramp; Greater London; Vor Ort; GBP 30.000 - 52.000; Vollzeit

Benefits dieser Stelle

Comprehensive medical, dental, and视n

One Medical Membership

401(k) including an employer match

Unlimited PTO

Parental leave

Monthly wellness stipend

Pet Insurance

WFH stipend

Relocation support to move to NYC

Zusammenfassung

Ramp is seeking an experienced Customer Support professional in London to own complex customer issues across payments, card programs, and accounting integrations. You’ll triage, investigate, and take high-signal actions, partnering with Engineering, Risk, Product, and Partnerships to resolve problems end-to-end.

You’ll apply AI-powered research and internal tools to improve CX, automate processes, and build scalable solutions while communicating with precision and empathy.

Qualifikationen

• Active use of AI tools (Claude, Notion AI) and ability to apply them to real work.
• Track record of exceeding CSAT, QA, and speed-of-service targets.
• Ability to discuss system connections (APIs, bank integrations, ERP) without coding.
• Manage competing priorities without dropping tasks.
• Handle multiple open issues across internal teams with accountability.
• Move quickly while balancing speed, accuracy, and thoroughness.
• Write clearly and concisely.
• Explain payment reconciliation concepts to a CFO without jargon.
• Think in systems to prevent recurring problems.
• Comfortable on the phone; many interactions start there.
• Experience building AI-driven workflows or automations.
• Familiarity with accounting workflows (AP/AR, GL, reconciliation) or ERP integrations.
• Background in payments infrastructure (ACH, wires, card networks).
• History of shipping product features with strong CX expectations.

Aufgaben

• Spot where customers get stuck and drive issues to resolution.
• Troubleshoot across payments, bank linking, and accounting syncs.
• Partner with Engineering, Risk, Product, and Partnerships to solve problems.
• Own escalations end-to-end; route across teams and follow up.
• Build AI-driven CX tools and improve internal processes.
• Communicate actions clearly and empathetically to customers.

Kenntnisse

Customer support

Communication

Systems thinking

AI tooling

APIs & integrations

Tools

Zendesk

Slack

Claude

Notion AI

Glass daily

Jobbeschreibung

Ramp is seeking an experienced Customer Support professional in London to own complex customer issues across payments, card programs, and accounting integrations. You’ll triage, investigate, and take high-signal actions, partnering with Engineering, Risk, Product, and Partnerships to resolve problems end-to-end.

You’ll apply AI-powered research and internal tools to improve CX, automate processes, and build scalable solutions while communicating with precision and empathy.