CX Support Specialist – AI-Driven, Multibrand (London)

TodayTix Group (TTG); Greater London; Hybride; GBP 25 000 - 31 000; Plein temps

Avantages offerts par ce poste

Hybrid work model

Team collaboration

Résumé du poste

TodayTix Group in London is seeking a thoughtful CX Support Specialist to join our team. You’ll be on the front lines across chat, phone, and email, delivering timely and brand-aligned assistance while acting as a feedback loop for our chatbot and product teams.

You’ll drive empathetic responses, identify bot gaps, and propose human-centered improvements. The role requires collaboration with the CX Support Manager and a flexible schedule that includes some weekend coverage.

Qualifications

• 1–2 years in a customer-facing role.
• Excellent written communication with warmth.
• Curious, creative problem solving mindset.

Responsabilités

• Provide direct support via chat, phone, and email across multiple brands.
• Handle L1 escalations with care and sound judgement.
• Offer constructive feedback to improve chatbot responses, automations, and product experience.
• Collaborate with CX Support Manager to identify trends and pain points for improvements.
• Execute key operational tasks with tight deadlines and maintain documentation.

Connaissances

Customer support

Written communication

Verbal communication

Empathy

Description du poste

TodayTix Group in London is seeking a thoughtful CX Support Specialist to join our team. You’ll be on the front lines across chat, phone, and email, delivering timely and brand-aligned assistance while acting as a feedback loop for our chatbot and product teams.

You’ll drive empathetic responses, identify bot gaps, and propose human-centered improvements. The role requires collaboration with the CX Support Manager and a flexible schedule that includes some weekend coverage.