CX Solutions Leader - Sales & Customer Ops

Capgemini

Birmingham, Greater London

Hybrid

GBP 70,000 - 95,000

Full time

14 days+

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Job summary

Capgemini is seeking a Customer Service Sales & Solutions Leader to drive growth in its Intelligent Customer Operations Practice. You will develop and close a sales pipeline, design CX solutions, and collaborate with stakeholders across Capgemini and client organisations to deliver omni-channel customer journeys.

The role spans hybrid working across UK offices and client sites, requiring expertise in contact centres, digital transformation, and service delivery improvement.

Qualifications

Experience designing, selling and deploying contact centre/customer service solutions and outsourcing services.
Experience in commercial modelling and sizing; managing a sales pipeline.
Proven track record of winning new client business in Customer Operations/Contact Centre markets.
Ability to create CX solutions aligned to client objectives and industry trends.

Responsibilities

Design and sell customer service solutions and outsourcing services for contact centres.
Develop and close a sales pipeline through internal and external stakeholders.
Create CX strategies and enable digital-first omni-channel customer journeys.
Lead proposals for RFIs/RFPs and support client engagements across industries.

Skills

Sales experience

CX design

Commercial modelling

New business wins

Contact Centre

Technology trends

Cross-sector experience

WFM / Analytics

Tools

Salesforce

Zendesk

AWS

Genesys Cloud

Google CCAI

NICE CXOne

Job description

The role spans hybrid working across UK offices and client sites, requiring expertise in contact centres, digital transformation, and service delivery improvement.

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