Customer Experience & Digital Transformation Sales Leader

Capgemini; Greater London; Hybrid; GBP 90,000 - 120,000; Full time

Benefits offered by this job

Wellbeing program

Mental Health Champions

Thrive app

Peppy app

Job summary

Capgemini is seeking a Customer Experience & Digital Transformation Sales Leader to build, develop and close a sales pipeline for the Intelligent Customer Operations practice. You will engage internal and external stakeholders to shape customer solutions and drive growth.

The role focuses on designing omni‑channel CX strategies, evaluating processes and technology, and delivering measurable CX improvements through optimized contact centre operations and outsourcing.

Qualifications

• Experience designing, selling and deploying contact centre solutions and outsourcing services.
• Proven ability to win new client business in Customer Operations/Contact Centre markets.
• Knowledge of latest tech trends in contact centres and digital transformation.
• Experience with RFI/RFP processes and proposal creation.

Responsibilities

• Build a sales pipeline through internal and external stakeholder networks.
• Consult with internal stakeholders to engage with current and new clients.
• Develop customer operations solutions across Capgemini offerings.
• Create technology recommendations to enhance digital CX strategies.
• Support clients in implementing industry-leading omni‑channel CX.
• Recommend outsourcing models to balance customer experience and cost.

Skills

Contact centre design

Sales & proposals

Commercial modelling

CX strategy

RFI/RFP processes

Cross-sector experience

Digital transformation

Process optimization

Customer journey improvement

Tools

Salesforce

Zendesk

AWS

Genesys Cloud

Google CCAI

NICE CXOne

Job description

Capgemini is seeking a Customer Experience & Digital Transformation Sales Leader to build, develop and close a sales pipeline for the Intelligent Customer Operations practice. You will engage internal and external stakeholders to shape customer solutions and drive growth.

The role focuses on designing omni‑channel CX strategies, evaluating processes and technology, and delivering measurable CX improvements through optimized contact centre operations and outsourcing.