Customer Service Team Leader: Shape, Coach & Deliver

Connections The Recruitment Specialists; Bury; Presencial; GBP 29 000 - 36 000; Tempo integral

Resumo da oferta

Connections The Recruitment Specialists is seeking a hands-on Customer Service Team Leader to guide day-to-day operations and develop a high-performing customer service team. You will work closely with the Head of Department to ensure requests, orders and service requirements are managed efficiently from enquiry to completion.

This newly created position offers the opportunity to shape the team, improve working practices and promote a flexible, collaborative approach across service functions,

Qualificações

• When applying, candidates should demonstrate prior leadership of a customer service team.
• Experience delivering service improvements and coaching staff.
• Strong interpersonal and communication skills for cross-functional collaboration.

Responsabilidades

• Lead, coach and develop the customer service team, promoting accountability and continuous improvement.
• Provide regular feedback and guidance to improve performance.
• Oversee daily workloads and ensure appropriate cover across the team.
• Support recruitment, onboarding and training as the team grows.
• Encourage cross-training and knowledge sharing to create a flexible team.

Conhecimentos

Team leadership

Customer service excellence

Coaching & development

Communication skills

Problem solving

Ferramentas

CRM systems

MS Office

Descrição da oferta de emprego

Connections The Recruitment Specialists is seeking a hands-on Customer Service Team Leader to guide day-to-day operations and develop a high-performing customer service team. You will work closely with the Head of Department to ensure requests, orders and service requirements are managed efficiently from enquiry to completion.

This newly created position offers the opportunity to shape the team, improve working practices and promote a flexible, collaborative approach across service functions,