CX Automation & AI Lead — Remote, End-to-End Impact

Coinscapture; United Kingdom; Remote; GBP 80,000 - 110,000; Full time

Job summary

Remote is seeking a core technical and programme lead within CX Operations. You will own delivery end to end, working alongside CX leadership and cross-functional partners to build the automation and AI capabilities that shape how the team operates at scale.

You will lead initiatives with significant autonomy, scope complex work, and translate operational needs into practical technical solutions while maintaining clear documentation and collaboration across teams.

Qualifications

• Strong programme management alongside technical ability.
• Hands-on experience building automation and integration systems.
• Experience with AI-assisted development tools is a plus.

Responsibilities

• Lead end-to-end delivery of CX automation initiatives.
• Collaborate with CX leadership and cross-functional partners.
• Architect automation and AI capabilities for scalable operations.
• Document and communicate progress and outcomes clearly.

Skills

Programme management

Technical leadership

Automation experience

API integration

AI tooling

Remote collaboration

Tools

n8n

Make

Zapier

Retool

Job description

Remote is seeking a core technical and programme lead within CX Operations. You will own delivery end to end, working alongside CX leadership and cross-functional partners to build the automation and AI capabilities that shape how the team operates at scale.

You will lead initiatives with significant autonomy, scope complex work, and translate operational needs into practical technical solutions while maintaining clear documentation and collaboration across teams.