CVM Base Specialist

Three UK; Reading; On-site; GBP 40,000 - 55,000; Full time

Job summary

A leading telecommunications company in the UK is hiring a key member for their Contract Voice team. This full-time role involves supporting the Senior CVM Campaign Manager, executing customer value initiatives, and collaborating across teams. Ideal candidates should have experience in managing complex customer programmes and possess strong technical communication skills. The role offers great benefits, including bonuses and personalized perks. A respectful and inclusive work environment is championed, encouraging diverse candidates to apply.

Benefits

Great pay and bonuses

Up to 28 days off plus bank holidays

Paid personal days

Personalised benefits for family

Qualifications

• Proven experience managing complex customer value programmes across multiple channels.
• Skilled in delivering automated personalised messaging and offers.
• Comfortable working cross-functionally and influencing at all levels.
• Experienced in agile delivery models.

Responsibilities

• Support the Senior CVM Campaign Manager in shaping Contract Voice initiatives.
• Coordinate with Marketing Online Retail and Contact Centre teams.
• Manage complex elements of customer communications.
• Conduct campaign analysis to identify opportunities.

Skills

CVM delivery expertise

Technical communications

Stakeholder influence

Agile mindset

Commercial awareness

Tools

Adobe Campaign

Jira

Job description

Join us as a key member of our Contract Voice team where you’ll help bring our customer value management (CVM) strategies to life. Working closely with the Senior CVM Campaign Manager you’ll play a hands‑on role in shaping and delivering impactful customer programmes.

• Strategic execution : Support the Senior CVM Campaign Manager in shaping and delivering Contract Voice initiatives from planning through to execution.
• Cross‑team collaboration : Coordinate with Marketing Online Retail and Contact Centre teams to ensure smooth delivery of CVM programmes.
• Technical ownership : Manage complex elements of customer communications including personalisation automation and offer integration.
• Agile contribution : Play a key role in the Contract Voice CVM squad actively participating in sprints and planning sessions.
• Commercial insight : Conduct campaign analysis to identify opportunities assess funding needs and drive continuous improvement.

Qualifications

• CVM delivery expertise : Proven experience managing complex customer value programmes across multiple channels with a focus on performance and KPIs.
• Technical communications : Skilled in delivering automated personalised messaging and offers with knowledge of Adobe Campaign as a plus.
• Stakeholder influence : Comfortable working cross‑functionally and influencing at all levels to drive alignment and delivery.
• Agile mindset : Experienced in agile delivery models and familiar with tools like Jira for workflow tracking.
• Commercial awareness : Able to conduct campaign analysis to identify opportunities assess funding needs and optimise programme impact.

Worried that you don’t meet all the desired criteria exactly?

We know that everyone is unique with multiple aspects to their identity and different experiences behind them. We are passionate about Inclusion for All and creating a workplace where everyone can thrive whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description or you require a more flexible working pattern we encourage to apply as you may be the right candidate for this role or another role and our recruitment team can help you see how your skills fit in.

Additional Information

We care about our people’s success by offering great pay, bonuses up to 28 days off plus bank holidays and paid personal days for moments that truly matter (pro‑rata). You can personalise our benefits for you and your family like discount vouchers, a pension plan and loads more. We help with your career through our amazing learning & development tools.

Need to know

We are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks including criminal (DBS) and financial checks to meet the regulator’s standards.

We believe everyone should have the opportunity to interview for a role that matches their collaboration with our Talent Diversity & Inclusion teams and our employee‑led DEI Networks. We identified a range of reasonable adjustments to help you feel comfortable and perform at your best self during the interview process. If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey—for example, extended time or breaks in between online assessments, a sign language interpreter or assistive technology—please contact your recruiter directly or email for guidance.

We use AI in different parts of our business to boost innovation, improve efficiency and create new opportunities. We know many candidates use AI to fine‑tune their CVs or prepare for interviews but what we really care about is your unique experiences and achievements.

During the interview we want you to rely on your own knowledge and skills to show us who you really are, your personality, creativity and abilities. Above all we’re looking for authenticity and can’t wait to get to know the real you.

Remote Work: No

Employment Type: Full‑time

Key Skills

Sales Experience, Crane, Customer Service, Communication skills, Heavy Equipment Operation, Microsoft Word, Case Management, OSHA, Team Management, Catheterization, Microsoft Outlook Calendar, EHS

Vacancy: 1