Customs Process Administrator

Customs Support Group; Paisley; On-site; GBP 28,000 - 35,000; Full time

Job summary

Customs Support Group in Paisley is seeking a customs declarations officer to oversee the SCDP Supplementary Declarations processing. The role involves ensuring accuracy in entries, adhering to HMRC rules, and building strong relationships with both team and customers.

The ideal candidate will have 2+ years of experience in customs, excellent organizational skills, and a detail-oriented approach. This office-based position may be stressful due to tight deadlines, with supportive team dynamics.

Qualifications

• Good level of numeracy and literacy to present information confidently.
• 2+ years experience in a customs-related role.
• Experience with Excel is advantageous.

Responsibilities

• Oversee month-end checks of Supplementary Declarations.
• Accurate input of Entry Headers and Invoice details.
• Understand various customs processes.
• Build relationships with team and customer contacts.

Skills

Strong communication and interpersonal skills

Excellent organisational abilities

Detail-oriented commitment to accuracy

Ability to work independently and as part of a team

Customer-focused mindset

Proactive and confident attitude

Education

Relevant industry qualifications

Job description

About Customs Support Group

Customs Support Group (CSG) is Europe’s leading independent customs services provider. Founded in 1964, we operate in 14 European countries with 100+ offices and a team of 1,700+ customs professionals. We help companies move goods across borders smoothly and compliantly, taking the pressure out of customs.

We support more than 60,000 clients and process over 20 million declaration lines each year. From day‑to‑day customs declarations to compliance, duty optimisation and trade advice, we make cross‑border trade easier and more predictable.

We combine local customs expertise with modern digital tools to handle large volumes accurately and at speed. Our technology helps teams work smarter, reduces manual effort and improves turnaround times. In markets like the UK, this has already led to clear productivity gains.

Customs rules are becoming more complex and mistakes are costly. Delays, compliance risks and unclear regulations can slow businesses down. CSG helps clients stay compliant, reduce risk and keep their supply chains moving.

Why Join Us

At CSG, you will be part of a growing international organisation that is improving how customs work gets done.

• Work with experienced customs professionals and technology teams
• Gain exposure to international trade and complex supply chains
• Contribute to services that have a real impact on global commerce

This is a chance to build a career in a stable but evolving industry, where expertise and good judgement still matter.

Position Purpose

To oversee the smooth processing of SCDP Supplementary Declarations for a given customer on a month-to-month basis. The job also involves completing month‑end checks to ensure all entries have been accounted for and adhering to HMRC rules to maintain our/the customer's CFSP Authorisation. A pivotal role that requires attention to detail and the ability to work to a process while considering how those processes can be improved. Experience in Excel is an advantage but ultimately the ability to expand on basic knowledge and learn new systems is more important. The role requires a strong team ethic but also the ability to work proactively on your own.

Main Duties

• Accurate input of Entry Headers, Charges and Invoice details, understanding HMRC compliance standards
• Accurate cross‑referencing of shipments to information provided by the customer
• Understanding different Customs processes such as Homeuse, IP and Bonded Warehousing
• Accurate processing of Warehouse Removals
• Accurate collation and uploading of documentation to customer SharePoint
• Accurate data input of entry details to shared UCR Log
• Accurate input of entry details into customer Query Log
• Building strong relationships with both the team and customer operational contacts
• Maintain and improve knowledge of Customs Processes and Procedures, particularly around CPCs, the HMRC Tariff and preferences
• A polite, professional manner when dealing with customers and colleagues
• Work in line with CSG vision and values

Responsibilities

• Input shipment detail to create Supplementary Declaration into Ricardo
• Cross‑reference and match products from CSG files against Excel data provided by the customer, being particularly careful to note anomalies in pieces and value
• Funnel matched invoices and line detail into Ricardo
• Complete warehouse removals using customer data
• Fix any CDS errors attributed to entries
• Complete month‑end checks ready for the final Supplementary Declaration
• Work through completed entry folders and merge documents in the format outlined by the customer
• Upload merged documentation to customer SharePoint under correct month
• Input completed SDI entry detail (Entry Number and Date) into customer UCR Log
• Input details from shipments in the "New Jobs" folder into the customer Query Log as outlined by the team
• Answer queries
• Undertake any training as required to perform the role
• Ad hoc duties as and when required

What to Expect

The work is office based. The dress code is smart, but business‑casual is acceptable in the office. The working environment can be stressful, as much of the work is aimed at meeting tight delivery deadlines, although you will be supported by the team.

Person Specification – Qualifications

• Essential: A good level of numeracy and literacy to confidently present to colleagues
• Desirable: Relevant industry qualifications

Experience

• Essential: 2+ years experience

Skills

• Essential: Strong communication and interpersonal skills; excellent organisational and multitasking abilities; detail‑oriented with a commitment to accuracy; ability to work independently and as part of a team; customer‑focused mindset and dedication to providing exceptional service; proactive and confident; completes personal goals (agreed with line manager)
• Desirable: Relevant industry qualifications