Customs Clearance Coordinator

Customs Support Group B.V.; Felixstowe; On-site; GBP 30,000 - 40,000; Full time

Benefits offered by this job

Pension with 5% company contribution

25 days of holidays

Healthcare including Life Insurance and Mental Health support

Job summary

Customs Support Group is seeking a Customs Clearance Coordinator in Felixstowe, England. In this role, you will oversee the smooth processing of Import, Export, and Transit Customs Declarations. The ideal candidate will have 3+ years of relevant experience or strong abilities in precision roles, along with a commitment to delivering exceptional service. The position includes benefits such as a company pension contribution, 25 days of holidays, and comprehensive healthcare coverage.

Qualifications

• 3+ years in customs declarations or closely related role.
• No customs experience required but precision in other roles is valued.
• Strong interpersonal skills and ability to work independently.

Responsibilities

• Oversee the processing of Import, Export and Transit Customs Declarations.
• Work with customs professionals and technology teams.
• Contribute to services impacting global commerce.

Skills

Attention to detail

Ability to learn new systems quickly

Strong communication skills

Organizational abilities

Proactive approach

Tools

Excel

Job description

Purpose of the Position

As a Customs Clearance Coordinator, you will oversee the smooth processing of Import, Export and Transit Customs Declarations for our customers. This is a pivotal role that requires attention to detail and the ability to work within established processes, while also bringing ideas on how those processes can improve.

We value a strong team ethic alongside the ability to work proactively on your own. Experience in Excel is an advantage, but what matters most is your ability to learn new systems quickly and expand your knowledge over time.

• Be the full-service customs expert
• Provide timely and accurate customs services through digital innovation
• Deliver international customs support via local presence
• Attract and engage the right people
• Commit to the highest quality and compliance standards
• Learn and improve continuously

What You Will Do

• Work with experienced customs professionals and technology teams
• Gain exposure to international trade and complex supply chains
• Contribute to services that have a real impact on global commerce

What To Expect

• Pension: 5% company contribution subject to employee‑required auto‑enrolment contribution
• Holidays: 25 days, with an additional day after two years, another day after five years, plus Bank Holidays
• Healthcare: Yes, including Life Insurance, Income Protection, and additional Mental Health support

Job Requirements

• Experienced: 3+ years in customs declarations or a closely related role
• Career changers: No customs experience required; we’re equally interested in people coming from roles where precision, compliance and pace matter, such as complex customer service or back‑office operations or similar
• Strong communication and interpersonal skills
• Excellent organizational and multitasking abilities
• Detail‑oriented with a commitment to accuracy
• Ability to work independently and as part of a team
• Dedication to providing exceptional service as per our SLA and SOP
• Proactive and confident
• Completes personal goals (Agreed with line manager)