Customs & Excise Manager

Phoenix Talent Network; Manchester; On-site; GBP 45,000 - 65,000; Full time

Job summary

Phoenix Talent Network in Manchester is seeking an experienced Customs & Excise Manager to own customs, excise and bonded warehouse operations, ensuring compliance and efficient duty handling.

You will lead the customs function, manage bonded stock, and drive improvements across imports and exports, with emphasis on CFSP, W5D and W1 processes. A strong stakeholder approach is essential for success.

Qualifications

• Strong experience in customs, excise, freight forwarding, logistics or bonded warehousing.
• Experience managing or supervising a customs function.
• Knowledge of HMRC procedures and compliance.

Responsibilities

• Managing customs, excise and bonded warehouse operations.
• Maintaining HMRC compliance.
• Taking ownership of bonded stock and records.
• Managing W5D processes and reconciliations.
• Ensuring accurate commodity codes and duty classifications.
• Completing monthly W1 returns.
• Managing customs clearance for imports/exports.
• Overseeing CFSP requirements and declarations.
• Handling stock discrepancies and disposals.
• Reviewing and improving procedures and controls.
• Supporting audits and HMRC inquiries.
• Collaborating with operations, finance and customers on customs issues.
• Identifying efficiency improvements to reduce duty exposure.

Skills

Customs & Excise

Freight Forwarding

Logistics

Bonded Warehousing

Stakeholder Mgmt

Job description

Salary: Competitive, dependent on experience

Permanent | Monday–Friday | 09:00–17:00

An established and growing logistics business is looking for an experienced Customs & Excise Manager to take ownership of its customs, excise and bonded warehouse operations.

This is a specialist management position where you will be responsible for ensuring robust customs processes, maintaining HMRC compliance, managing bonded stock and supporting the business in minimising duty liability.

The Role:

You will lead the customs and excise function, ensuring all processes, systems and procedures operate effectively and in line with current legislation.

Key responsibilities include:

• Managing customs, excise and bonded warehouse operations
• Maintaining full compliance with HMRC requirements
• Taking ownership of bonded stock and associated records
• Managing W5D processes and daily reconciliations
• Ensuring accurate commodity codes and duty classifications
• Completing monthly W1 returns
• Managing customs clearance processes across imports and exports
• Overseeing CFSP requirements and customs declarations
• Managing bonded stock discrepancies, damaged stock and controlled disposals
• Reviewing and improving customs procedures and controls
• Supporting audits, compliance reviews and HMRC enquiries
• Working closely with operations, finance and customers to resolve customs-related issues
• Identifying opportunities to improve efficiency and reduce unnecessary duty exposure

We're looking for an experienced customs professional who can demonstrate:

• Strong experience within customs, excise, freight forwarding, logistics or bonded warehousing
• Previous experience managing or supervising a customs function
• Strong knowledge of HMRC customs procedures and compliance
• Experience with bonded stock / bonded warehouse environments
• Knowledge of CFSP, AEO and customs declarations
• Experience with W5D and W1 processes would be highly advantageous
• Strong understanding of import, export and duty requirements
• Excellent attention to detail and analytical ability
• Strong communication and stakeholder management skills
• The confidence to take ownership of compliance and operational decisions

The Opportunity:

This is an excellent opportunity for an experienced Customs Manager, Customs & Excise Manager, Customs Supervisor, Senior Customs Specialist or Customs Compliance professional looking to take the next step in their career.

We also consider candidates at senior specialist or supervisor level with the technical expertise and ambition to move into a management role.

If you have the technical customs knowledge, commercial awareness and leadership ability to make a genuine impact,

I’d be keen to speak with you confidentially.

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