Customs & Exceptions Specialist — Drive On‑Time Global Deliveries

Kuehne+Nagel; Birmingham; On-site; GBP 30,000 - 40,000; Full time

Benefits offered by this job

Kuehne+Nagel pension plan

Route 2 Rewards scheme

Employee assistance program

Job summary

Kuehne+Nagel in Birmingham is seeking a Customs Specialist tasked with optimizing logistics for global supply chains. This role involves identifying and resolving exceptions in processes and engaging with various stakeholders to maintain compliance and operational excellence.

The ideal candidate will have strong knowledge of customs operations, excellent communication skills, and a commitment to high-quality service. Benefits include a contributory pension plan, discounts, and an employee assistance program to support work-life balance.

Qualifications

• Strong knowledge of customs operations, export, transit, and compliance requirements.
• Excellent communication skills across teams and stakeholders.
• Strong customer service focus and commitment to delivering high-quality support.
• Proven ability to prioritize workload and manage multiple tasks.
• Exceptional attention to detail and accuracy in documentation.
• Strong analytical and problem-solving skills with a proactive approach.
• Effective stakeholder management and relationship building.
• Flexible and adaptable to changing business needs.

Responsibilities

• Identify exceptions in processes, systems, or transactions.
• Efficiently resolve exceptions and prevent recurrence.
• Provide internal team audit support for compliance.
• Coordinate with customers and hauliers as required.
• Maintain accurate records and report resolution effectiveness.
• Support team members on exception handling procedures.
• Escalate complex exceptions to management.

Skills

Customs operations

Communication skills

Customer service focus

Attention to detail

Analytical skills

Problem-solving skills

Stakeholder management

Flexibility

Job description

Kuehne+Nagel in Birmingham is seeking a Customs Specialist tasked with optimizing logistics for global supply chains. This role involves identifying and resolving exceptions in processes and engaging with various stakeholders to maintain compliance and operational excellence.

The ideal candidate will have strong knowledge of customs operations, excellent communication skills, and a commitment to high-quality service. Benefits include a contributory pension plan, discounts, and an employee assistance program to support work-life balance.