Customs Coordinator

CEVA Logistics; Felixstowe; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Annual leave

Pension

Life assurance

Employee discounts platform

Job summary

CEVA Logistics in Felixstowe seeks a Customs Coordinator to support import/export clearances for Aerospace customers. You will prepare and process declarations, review essential docs, and maintain data across systems to ensure timely clearance while meeting UK/EU regulations.

You will develop expertise through the UK Customs Academy, with full support to achieve Level 2 qualification. The role follows a Tuesday–Saturday shift, 08:00–16:30.

Qualifications

• Experience in Customs, Imports or similar freight forwarding environment.
• Proactive and professional communication with customers and colleagues.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong accuracy and compliance responsibility.

Responsibilities

• Prepare and process import and export customs declarations per instructions and regulations.
• Review commercial invoices, packing lists, bills of lading, air waybills and other docs.
• Maintain shipment and customs data across systems and resolve delays or issues.
• Liaise with customers, carriers, CEVA teams, HMRC and other authorities.
• Calculate or verify duties, VAT, and other charges; support amendments and post-clearance corrections.
• Maintain records, file documentation, and support audits; build customer relationships.

Skills

Customs processes

Documentation accuracy

Attention to detail

IT literate

Tools

Customs systems

Job description

CEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world. Present in 170+ countries and with more than 110,000 employees spread over 1,500 sites, we are proud to be a Top 5 global 3PL.

We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement.

At CEVA Logistics, we Rise in Motion. Your career is always on the move, growing as fast and as far as your ambition takes you. Join a global team of nearly 200 nationalities, shaping the future of global trade, moving essential goods, forging new paths, and pushing boundaries to serve an ever-changing world. The pace is fast, the challenges are real, but the rewards are greater: growth, purpose, and the chance to make a meaningful impact. This is more than a job. It’s a journey on which you rise.

YOUR ROLE

Our growing Customs team based in Felixstowe is looking for a Customs Coordinator to support with customs clearances for our Aerospace customers. You will be responsible for preparing and processing import and export customs declarations, ensuring shipments are cleared efficiently and in line with current UK and EU customs regulations.

You will also have the opportunity to deepen your expertise through the UK Customs Academy, with full support to complete your Level 2 qualification.

This role follows a Tuesday to Saturday shift pattern, with working hours from 08:00 to 16:30.

WHAT ARE YOU GOING TO DO?

Prepare and process import and export customs declarations in accordance with customer instructions, company procedures and current regulations. This will include reviewing commercial invoices, packing lists, bills of lading, air waybills and other supporting customs documentation to ensure information is complete and correct.

You will maintain accurate shipment and customs data across relevant systems, monitor shipments throughout the customs clearance process and proactively resolve any delays, documentation issues or clearance queries. You will also liaise with customers, carriers, internal CEVA teams, HMRC and other customs authorities where required.

As part of the role, you will calculate or verify customs duties, VAT and other applicable charges, as well as support with customs amendments and post-clearance corrections. You will maintain accurate customs records, ensure documentation is correctly filed and archived, and support compliance audits where required. You will build strong professional relationships with customers, support ongoing regulatory compliance and service delivery, and stay up to date with HMRC and other statutory requirements. You will also work towards agreed customer service, accuracy and customs clearance targets.

WHAT ARE WE LOOKING FOR?

Our ideal candidate will have previous experience working within Customs, Imports or a similar freight forwarding environment and will be confident supporting a large and varied customer base. You will have a good understanding of customs processes and documentation, with the ability to apply best practice and maintain high standards of compliance and accuracy.

You will be proactive and professional in your communication with customers and colleagues and comfortable managing multiple priorities within a fast-paced operational environment.

Strong attention to detail is essential, along with the ability to identify and resolve documentation or clearance issues quickly and effectively. You will also be IT literate and comfortable using customs and logistics systems to process declarations, enter shipment data and track clearance status.

Previous experience with specific customs systems would be advantageous, although training can be provided where appropriate.

WHAT DO WE HAVE TO OFFER?

With a genuine culture of reward and recognition, we want our employees to grow, develop and be part of our journey. We offer a benefits package that includes competitive annual leave entitlement with a fantastic holiday buy scheme, pension and life assurance along with access to an employee benefits platform that offers discounts on gym memberships and money off vouchers for a diverse range of retail, travel and hospitality brands. There’s no doubt that you will be compensated for your hard work and commitment so if you’d like to work for one of the top Logistics providers in the world then

ABOUT TOMORROW

We value your professional and personal growth. That’s why we share plenty of career opportunities for you to thrive within CEVA. Join CEVA for a challenging career.