Customs Clearance Clerk

DFDS; Immingham; On-site; GBP 23,000 - 30,000; Full time

Benefits offered by this job

Life assurance

Contributory pension

Holiday Purchase Scheme

Free ferry travel between Dover-Calais

Employee assistance programme

Wellbeing platform

Mental health support

Retail discounts

Job summary

DFDS is seeking a Customs Clearance Clerk in the United Kingdom. The role involves supporting day-to-day customs clearance operations, processing declarations, and ensuring compliance across processes.

It requires a clerical or administrative background, strong attention to detail, and good communication with customers and colleagues. You will work on an 8-hour shift pattern across 5 days from 7, contributing to on-time submissions and continuous improvement.

Qualifications

• Clerical or administrative background required.
• Excellent attention to detail and accuracy.
• Good communication with customers and colleagues.

Responsibilities

• Complete customs declarations accurately and in line with regulations.
• Liaise with customers to gather information and resolve customs queries.
• Work with internal systems to manage declarations.
• Ensure documentation is complete, compliant, and submitted on time.
• Manage multiple tasks and deadlines in a fast-paced environment.
• Support the team to maintain high service and compliance standards.
• Contribute to continuous improvement across customs processes.

Skills

Attention to detail

Organised

Communication skills

Job description

Do you want to be a valued part of the critical infrastructure that serves communities across Europe and beyond? Are you looking for a position in which you can set direction and help shape our company? If so, then you could be the newest addition to our team as Customs Clearance Clerk.

Be part of the movement - and play your part.

About The Role

Working any 5 days from 7 on an 8‑hour shift pattern, you’ll support the day‑to‑day customs clearance operation. This is a compliance focused, detail driven role where accuracy, organisation, and communication are key.

You Will Be Responsible For

• Completing customs declarations accurately and in line with regulations
• Liaising with customers to gather information and resolve customs queries
• Working with internal systems and structured processes to manage declarations
• Ensuring documentation is complete, compliant, and submitted on time
• Managing multiple tasks and deadlines in a fast‑paced environment
• Supporting the team to maintain high service and compliance standards
• Contributing to continuous improvement across customs processes

About You

You’ll bring a strong clerical or administrative background, with excellent attention to detail and a high level of accuracy. You’ll be organised, methodical, and comfortable working with structured processes and compliance driven tasks. Good communication skills are important, as you’ll liaise regularly with customers and colleagues.

We think the strongest teams are built on diversity and inclusivity. Contrasting opinions, varied skills and strong characters bring out the best in us all. And we cannot wait for you to join.

Working at DFDS

Join the movement and grow with us.

Now about what we can give you. You’ll be able to access some fantastic benefits such as:

• Life assurance cover
• Contributory company pension scheme
• Holiday Purchase Scheme
• Free ferry travel for up to 4 guests between Dover and Calais / Newcastle and Amsterdam with no limit on trips
• Full employee assistance programme including:
• Proactive financial, emotional, mental, and physical health care support including face to face counselling, fast 24/7 access to a GP, a second medical opinion and legal support for colleagues and their family.
• Huge range of retail discounts from high street and online retailers
• Cashback on health care including dental, optical, physiotherapy, prescriptions, specialist consultations and much more.
• Access to myStrength, our Wellbeing platform, which has plenty of content to support and improve your mental wellness needs.
• Access to mental health first aid and opportunity to join support webinars with a focus on all areas of positive wellbeing.

While you’re with us, we want you to develop. At DFDS, we believe that development happens first and foremost through activities in the workplace. We will also offer training courses that can support you in your role, if needed.

We look forward to hearing from you.