Customs Clearance Clerk FTC 12 Months

DFDS; Immingham; On-site; GBP 23,000 - 32,000; Full time

Benefits offered by this job

Life assurance cover

Contributory company pension scheme

Holiday Purchase Scheme

Free ferry travel for up to 4 guests (

Job summary

DFDS is seeking a Customs Clearance Clerk in the UK to support day-to-day customs clearance operations. The role is five days from seven on an eight-hour shift and is a fixed-term contract for 12 months. You will handle declarations, liaise with customers, and ensure timely, compliant documentation while working within structured processes.

The position emphasizes accuracy, organisation, and strong communication as you contribute to ongoing process improvements and high service standards.

Qualifications

• Strong clerical or administrative background with accuracy and attention to detail.
• Organised and methodical, comfortable with structured processes and compliance tasks.
• Good communication skills for liaison with customers and colleagues.

Responsibilities

• Complete customs declarations accurately and per regulations.
• Liaise with customers to gather information and resolve queries.
• Use internal systems to manage and track declarations.
• Ensure documentation is complete, compliant, and submitted on time.
• Manage multiple tasks and deadlines in a fast-paced environment.
• Support the team to maintain high service and compliance standards.
• Contribute to continual improvement of customs processes.

Skills

Clerical background

Attention to detail

Organised

Compliance driven

Customer liaison

Tools

Internal systems

Job description

Do you want to be a valued part of the critical infrastructure that serves communities across Europe and beyond? Are you looking for a position in which you can set direction and help shape our company? If so, then you could be the newest addition to our team as Customs Clearance Clerk.

Be part of the movement - and play your part.

About The Role

Working any five days from seven on an eight‑hour shift pattern, you’ll support the day‑to‑day customs clearance operation. This is a compliance focused, detail driven role where accuracy, organisation, and communication are key.

Please note - This role is a Fixed Term Contract for 12 Months

You Will Be Responsible For

• Completing customs declarations accurately and in line with regulations
• Liaising with customers to gather information and resolve customs queries
• Working with internal systems and structured processes to manage declarations
• Ensuring documentation is complete, compliant, and submitted on time
• Managing multiple tasks and deadlines in a fast‑paced environment
• Supporting the team to maintain high service and compliance standards
• Contributing to continuous improvement across customs processes

About You

You’ll bring a strong clerical or administrative background, with excellent attention to detail and a high level of accuracy. You’ll be organised, methodical, and comfortable working with structured processes and compliance driven tasks. Good communication skills are important, as you’ll liaise regularly with customers and colleagues.

We think the strongest teams are built on diversity and inclusivity. Contrasting opinions, varied skills and strong characters bring out the best in us all. And we cannot wait for you to join.

Working at DFDS

Join the movement and grow with us.

Now about what we can give you. You’ll be able to access some fantastic benefits such as:

• Life assurance cover
• Contributory company pension scheme
• Holiday Purchase Scheme
• Free ferry travel for up to 4 guests between Dover and Calais / Newcastle and Amsterdam with no limit on trips
• Full employee assistance programme including:
• Proactive financial, emotional, mental, and physical health care support including face to face counselling, fast 24/7 access to a GP, a second medical opinion and legal support for colleagues and their family.
• Huge range of retail discounts from high street and online retailers
• Cashback on health care including dental, optical, physiotherapy, prescriptions, specialist consultations and much more.
• Access to myStrength, our Wellbeing platform, which has plenty of content to support and improve your mental wellness needs.
• Access to mental health first aid and opportunity to join support webinars with a focus on all areas of positive wellbeing.

While you’re with us, we want you to develop. At DFDS, we believe that development happens first and foremost through activities in the workplace. We will also offer training courses that can support you in your role, if needed.