Customs Clearance Clerk

DFDS; Dover; On-site; GBP 26,000 - 36,000; Full time

Benefits offered by this job

Life assurance cover

Contributory company pension scheme

Holiday Purchase Scheme

Free ferry travel for up to 4 guests

Employee assistance programme

Retail discounts

Cashback on health care

Wellbeing platform access

Job summary

DFDS in Dover, UK is seeking a Customs Clearance Clerk to support movement of goods across borders on a 12-hour shift cycle. You will prepare documentation, ensure accuracy, and resolve queries with stakeholders.

Join a busy team, stay up to date with customs procedures, and contribute to efficient end-to-end clearance while benefiting from a strong benefits package including life cover, pension, free ferry travel for you and up to 4 guests, and wellbeing support.

Qualifications

• Minimum of 3 years of current Customs clearance experience.
• Strong understanding of Customs procedures and compliance.
• Excellent communication, accuracy and proactive approach.
• Able to work a 12-hour shift including days and nights.

Responsibilities

• Prepare and check Customs documentation.
• Ensure accurate data entry into relevant systems.
• Handle queries from internal teams, customers and authorities.
• Liaise with hauliers, suppliers and external stakeholders.
• Monitor shipment progress and resolve issues promptly.
• Maintain up-to-date knowledge of Customs procedures and compliance.
• Support colleagues to deliver end-to-end clearance process.

Skills

Attention to detail

Communication skills

Team collaboration

Proactive approach

Tools

Customs systems

Job description

Do you want to be a valued part of the critical infrastructure that serves communities across Europe and beyond? Are you looking for a position in which you can set direction and help shape our company? If so, then you could be the newest addition to our team as Customs Clearance Clerk.

Be part of the movement - and play your part.

About the role

Working on 12 hour shift on days and nights, you'll play a key role in supporting the smooth and compliant movement of goods across borders. You'll be responsible for preparing and processing Customs documentation, resolving queries, and ensuring all shipments are handled efficiently and accurately. This is a fast-paced, high-responsibility role where attention to detail is essential.

You will be responsible for:

• Preparing and checking Customs and associated documentation
• Ensuring accurate data entry into relevant systems
• Handling queries from internal teams, customers, and authorities
• Liaising with hauliers, suppliers, and external stakeholders
• Monitoring shipment progress and resolving issues promptly
• Maintaining up-to-date knowledge of Customs procedures and compliance
• Supporting colleagues to deliver a smooth end-to-end clearance process

We're looking for someone with a minimum of 3 years' current Customs clearance experience and a strong understanding of Customs processes. You'll thrive in a busy environment, work well as part of a team, and feel confident using your own initiative when needed. Excellent communication skills, accuracy, and a proactive approach are essential.

We think the strongest teams are built on diversity and inclusivity. Contrasting opinions, varied skills and strong characters bring out the best in us all. And we cannot wait for you to join.

Working at DFDS

Join the movement and grow with us.

Now about what we can give you.

You'll be able to access some fantastic benefits such as:

• Life assurance cover
• Contributory company pension scheme
• Holiday Purchase Scheme
• Free ferry travel for up to 4 guests between Dover and Calais / Newcastle and Amsterdam with no limit on trips
• Full employee assistance programme including:
  • Proactive financial, emotional, mental, and physical health care support including face to face counselling, fast 24/6 access to a GP, a second medical opinion and legal support for colleagues and their family.
• Huge range of retail discounts from high street and online retailers
• Cashback on health care including dental, optical, physiotherapy, prescriptions, specialist consultations and much more.
• Access to myStrength, our Wellbeing platform, which has plenty of content to support and improve your mental wellness needs.
• Access to mental health first aid and opportunity to join support webinars with a focus on all areas of positive wellbeing.

While you're with us, we want you to develop. At DFDS, we believe that development happens first and foremost through activities in the workplace. We will also offer training courses that can support you in your role, if needed.

We look forward to hearing from you.