Customer Technical Trainer

Solace Corporation; Croydon; On-site; GBP 50,000 - 70,000; Full time

Job summary

Join a leading technology company as a Customer Technical Trainer, engaging clients worldwide by presenting technical material in an interactive format. Successful candidates will possess strong technical knowledge, excellent communication skills, and the ability to foster client relationships, while embracing a flexible and inclusive work environment.

Benefits

Hybrid work model

Top-notch training programs

Inclusive working environment

Qualifications

• Technical knowledge from Computer Science or Engineering or 5 years of relevant work experience.
• Experience presenting technical content to audiences.
• Strong verbal and written communication skills.

Responsibilities

• Manage and deliver technical client-facing workshops.
• Organize sessions and match audiences with appropriate content.
• Develop and design additional content to enhance client knowledge.

Skills

Interpersonal skills

Communication skills

Presentation skills

Education

Technical knowledge (e.g. Computer Science or Engineering)

5 years relevant work experience

Job description

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Harnessing the Power of Data, Together.

Solace stands at the forefront of technology and innovation, empowering the world's largest enterprises in their journey towards becoming real-time, data-driven organizations. Our cutting-edge technology intelligently, securely and reliably helps our customers by solving use cases like hybrid cloud integration, IoT connectivity, microservices, and big data distribution.

The next time you drive a luxury vehicle, order new furniture online, fly in a plane, or do some online banking, your positive experience could be a direct result of our technology, and your hard work!

Overview

Solace is looking for a Technical Trainer who has a versatile skillset to present technical material in an engaging online platform, for our clients dotted around the globe.

Many organizations are rapidly adopting Event Driven Architectures to digitally transform their businesses, and Solace is a key player and enabler for businesses to become event driven. But for our customers to use our products effectively for their event-driven journey, they need to rapidly upskill their developer, architect and middleware teams.

You’ll do that whilst having some fun at the same time! The qualified candidate will have excellent interpersonal skills, a healthy technical knowledge of IT domains, and the ability to translate technical content into easy-to-understand cases to illustrate concepts. You will have a passion for learning and connecting with people.

In This Role, You Will

• You will be responsible for managing and virtually delivering a core range of technical, client-facing workshops,
• You will be organising sessions, matching audiences with appropriate content, and demonstrating an uptick in knowledge and skills at workshop end. As a key cog in delivering client value, you will lead relationships that power the business.
• To keep the approach fresh, you will bring in your own creativity, innovative ideas, and thought leadership to develop and design additional content and lead client relationships.
• You will be a key influencer on Solace customers and develop key relationships with them.
  
  

What You’ll Bring to the Role

• Technical knowledge (e.g. Computer Science or Engineering) or 5 years relevant work experience in the technical industry. You don’t need to be a developer, but you need to be able to talk to them.
• Experience in presenting technical content to busy audiences, with a love for developing ongoing relationships with clients.
• Strong verbal and written communication skills, with the ability to work effectively with cross-functional teams.
  
  

Desired Skills And Experience

• Self-starter with proven experience of working on programs/projects with a geographically dispersed team.
• Bilingualism would be a nice to have (French / German)
• Demonstrated experience developing relationships to help grow the business.
  
  

Why You’ll Want to Join Us at Solace

• We have an awesome team! You’ll get to work with some of the smartest individuals in the business
• We believe in work-life balance and believe it’s important to love what you do
• We have adopted a hybrid work model to create an inclusive working environment for everyone
• We live by our values: craftsmanship, trust, courage, freedom, momentum, humility, and human experience. Every. Single. Day.
• Our training programs are top-notch (LinkedIn Learning, Mentorship program, Solace Academy)
• We like to brag about our stellar customer lineup!
• We are social – we like to keep things simple and fun!
• We are one of the top-ranked employers on Glassdoor
• We have a sense of humour and make cool videos on cool topics like MITT and this!
  
  

We understand that experience takes on various shapes and sizes. Not sure you meet all the requirements? We still want to hear from you! Your unique experience could be exactly what we are looking for.

At Solace, we believe that diversity and inclusion drive innovation and growth, both in business and in life. We strive to create an enriching and safe workplace where you can be who you are. If you want to do the best work of your career and feel supported every step of the way, we encourage you to join us!

Accommodations are available upon request for anyone taking part in the hiring process. Let us know how we can help! We thank all candidates for their interest; however, only those selected to continue in the selection process will be contacted.

Country: England

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  IT Services and IT Consulting

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