Customer Technical Services Engineer

Amcor Limited; Norwich; On-site; GBP 40,000 - 54,000; Full time

Job summary

Amcor is a global leader in responsible packaging. The CTS Engineer role provides customer support to resolve issues affecting filling line operations and improve line efficiencies, ensuring customer satisfaction and maximizing use of UK Beverage products.

You will work with autonomy on customer premises and at UK Amcor Beverage sites, identify faults, advise on repairs, and collaborate with design, sales and quality teams. Regular travel, overnight stays, and flexible hours are required.

Qualifications

• Experience in a similar customer support environment.
• Knowledge of injection moulding processes and implementation.
• Relevant polymer training.
• Mechanical engineering background.

Responsibilities

• Visit customer premises regularly to support lines.
• Support UK Beverage sites and internal teams.
• Identify faults on lines and advise repairs/improvements.
• Travel with overnight stays and flexible hours.

Skills

Analytical skills

Mechanical engineering

Injection moulding

Polymer training

Customer support

Travel flexibility

Job description

Department: Operations/Production/Manufacturing

Full-time or Part-time: Full-Time

Job Type: Employee

Accelerate the possible by joining a winning Amcor team that’s transforming the packaging industry and improving lives around the world.

At Amcor, we unpack possibility through our innovative and responsible packaging to provide solutions that benefit our customers, our people and our planet. More than 10,000 consumers worldwide encounter our products every second and rely on us for safe access to food, medicine and other goods. We value their trust by making safety our guiding principle. It’s our core value and integral to how we do business.

Beyond this core principle, our shared values and behaviors unite us as we work together to elevate customers, shape lives and protect the future. We champion our customers and help them succeed. We play to win – adapting quickly in an everchanging world – and make smart choices to safeguard our business, our communities and the people we serve for generations to come. And we invest in our world-class team, empowering our colleagues to unpack their potential, because we believe when our people grow, so does our business.

As the CTS Engineer, you will provide support to our customers by assisting them to help resolve issues affecting their filling line operations and improve line efficiencies ensuring customer satisfaction and maximising the use of UK Beverage products. You will also provide internal support to our design, sales and quality teams.

In your role as the CTS Engineer you will be expected to work with a high level of autonomy both on customer premises and at UK Amcor Beverage sites. You will be able to identify and analyse faults on customer lines which may cause under performance and provide advice on repairs/improvements, working in a dynamic and rapidly challenging environment where a high level of delivery and detailed focus is required.

To be considered for the role you will need to be able to demonstrate that you have:

• Good analytical and practical skills
• A logical and methodical approach to their duties
• Experience of working in a similar customer support environment
• Relevant i.e. polymer training
• Knowledge of injection moulding processes, techniques and implementation
• Mechanical engineering experience

As the CTS Engineer, you will be expected to visit customer premises on a regular basis and support all 3 UK Beverage sites when required. Extensive travel with overnight stays, often at short notice, and flexibility towards working hours is a necessity.

• Training may be given in the following areas:
• Injection Moulding Processing
• ProE
• IOSH

About Amcor
Amcor is the global leader in developing and producing responsible consumer packaging and dispensing solutions across a variety of materials for nutrition, health, beauty and wellness categories. Our global product innovation and sustainability expertise enables us to solve packaging challenges around the world every day, producing a range of flexible packaging, rigid packaging, cartons and closures that are more sustainable, functional and appealing for our customers and their consumers. We are guided by our purpose of elevating customers, shaping lives and protecting the future. Supported by a commitment to safety, over 75,000 people generate $23 billion in annualized sales from operations that span over 400 locations in more than 40 countries.
NYSE: AMCR; ASX: AMC www.amcor.com | LinkedIn | YouTube

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