Customer Technical Services Engineer

Amcor; Norwich; In loco; GBP 40.000 - 56.000; Tempo pieno

Descrizione del lavoro

Amcor in Norwich is seeking a Customer Technical Services Engineer to support customers by resolving issues affecting filling line operations and improving line efficiencies, ensuring customer satisfaction and maximizing use of UK Beverage products.

You will also provide internal support to our design, sales and quality teams, and travel regularly to customer premises and UK Beverage sites, with overnight stays and flexible hours as required.

Competenze

• Good analytical and practical skills.
• A logical and methodical approach to duties.
• Experience of working in a similar customer support environment.
• Relevant polymer training.
• Knowledge of injection moulding processes, techniques and implementation.
• Mechanical engineering experience.

Mansioni

• Provide customer support to resolve issues on filling line operations and improve line efficiencies.
• Support internal design, sales and quality teams.
• Visit customer premises regularly and support all UK Beverage sites when required.
• Travel extensively with overnight stays and flexible working hours.
• Identify faults on customer lines and advise on repairs/improvements.

Conoscenze

Analytical skills

Logical approach

Customer support experience

Polymer training

Injection moulding knowledge

Mechanical engineering experience

Descrizione del lavoro

Customer Technical Services Engineer

Location: Norwich, GB

Department: Operations/Production/Manufacturing

Full-time or Part-time: Full-Time

Job Type: Employee

Shift: On site

Accelerate the possible by joining a winning Amcor team that's transforming the packaging industry and improving lives around the world.

At Amcor, we unpack possibility through our innovative and responsible packaging to provide solutions that benefit our customers, our people and our planet. More than 10,000 consumers worldwide encounter our products every second and rely on us for safe access to food, medicine and other goods. We value their trust by making safety our guiding principle. It's our core value and integral to how we do business.

Beyond this core principle, our shared values and behaviors unite us as we work together to elevate customers, shape lives and protect the future. We champion our customers and help them succeed. We play to win - adapting quickly in an everchanging world - and make smart choices to safeguard our business, our communities and the people we serve for generations to come. And we invest in our world-class team, empowering our colleagues to unpack their potential, because we believe when our people grow, so does our business.

To learn more about playing for Team Amcor, visit www.amcor.com I LinkedIn I Glassdoor I Facebook I YouTube

As the CTS Engineer, you will provide support to our customers by assisting them to help resolve issues affecting their filling line operations and improve line efficiencies ensuring customer satisfaction and maximising the use of UK Beverage products. You will also provide internal support to our design, sales and quality teams.

In your role as the CTS Engineer you will be expected to work with a high level of autonomy both on customer premises and at UK Amcor Beverage sites. You will be able to identify and analyse faults on customer lines which may cause under performance and provide advice on repairs/improvements, working in a dynamic and rapidly challenging environment where a high level of delivery and detailed focus is required.

To be considered for the role you will need to be able to demonstrate that you have:

• Good analytical and practical skills
• A logical and methodical approach to their duties
• Experience of working in a similar customer support environment
• Relevant i.e. polymer training
• Knowledge of injection moulding processes, techniques and implementation
• Mechanical engineering experience

As the CTS Engineer, you will be expected to visit customer premises on a regular basis and support all 3 UK Beverage sites when required. Extensive travel with overnight stays, often at short notice, and flexibility towards working hours is a necessity.

• Training may be given in the following areas:
• Injection Moulding Processing
• ProE
• IOSH

About Amcor

Amcor is the global leader in developing and producing responsible consumer packaging and dispensing solutions across a variety of materials for nutrition, health, beauty and wellness categories. Our global product innovation and sustainability expertise enables us to solve packaging challenges around the world every day, producing a range of flexible packaging, rigid packaging, cartons and closures that are more sustainable, functional and appealing for our customers and their consumers. We are guided by our purpose of elevating customers, shaping lives and protecting the future. Supported by a commitment to safety, over 75,000 people generate $23 billion in annualized sales from operations that span over 400 locations in more than 40 countries.

NYSE: AMCR; ASX: AMC www.amcor.com | LinkedIn | YouTube