Customer Team Member

TN United Kingdom; Thurso; On-site; GBP 20,000 - 30,000; Full time

Job summary

Ein innovatives Unternehmen sucht motivierte Kunden-Teammitglieder, die bereit sind, in einem dynamischen Umfeld zu arbeiten. In dieser Rolle bieten Sie hervorragenden Service, unterstützen Ihre Kollegen und helfen, die Bedürfnisse der Kunden zu erfüllen. Mit flexiblen Schichten, umfassender Schulung und einem starken Fokus auf das Wohlbefinden der Mitarbeiter, bietet diese Position nicht nur eine Chance zur persönlichen und beruflichen Entwicklung, sondern auch eine Vielzahl von Vorteilen, einschließlich großzügiger Rabatte und einer betrieblichen Altersvorsorge. Wenn Sie Teil eines engagierten Teams werden möchten, ist dies die perfekte Gelegenheit für Sie.

Benefits

30% Rabatt auf Co-op Produkte

Pensionsplan mit bis zu 10% Arbeitgeberbeitrag

Virtuelle Gesundheitsdienste

31 Tage Urlaub

Wagestream - Geldmanagement-App

24/7 Mitarbeiterunterstützung

YuLife - Belohnungen für gesundes Verhalten

Volle, bezahlte Schulung

Fahrrad-Leasing-Programm

Qualifications

• Echtes Interesse an den Bedürfnissen der Kunden und Mitglieder.
• Ausgezeichnete zwischenmenschliche Fähigkeiten zur Beziehungspflege.

Responsibilities

• Freundlichen und aufmerksamen Service bieten – Kunden an erste Stelle setzen.
• Sicherstellen, dass der Laden sicher und legal ist – Regale auffüllen und Preise überprüfen.

Skills

Kundenservice

Teamarbeit

Flexibilität

Problemlösungsfähigkeiten

Job description

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Working pattern:

Varied shifts including early mornings (store opening), afternoons, late evenings (store closing), and weekends, to be discussed at interview.

Full, paid training provided. You can apply for this role using your mobile device (no CV needed!).

You must be aged 18 or over to be a customer team member at Co-op, as it requires working before 6am or after 10pm.

We’re looking for Customer Team Members to join our team at Co-op. When you join Co-op, you’ll get amazing benefits including 31 days holiday, a pension with up to 10% Co-op contribution, access to virtual healthcare services for you and your family, and a 30% discount on all Co-op products in our stores.

As a Customer Team Member, you’ll be part of a friendly team dedicated to helping our customers. We’ll look to you to provide them with great service on the tills and the shop floor, while also performing a wide range of other tasks around the store like re-stocking shelves and cleaning up spillages.

At Co-op, we do things a different way. For over 175 years we’ve focused on making things fairer for our members and their communities, and as a colleague, we promise to take care of you. You’ll get support for your physical, mental, and financial wellbeing, as well as market-leading policies to help you through life events from bereavement and pregnancy loss to fertility treatment and menopause.

What you'll do

• Provide friendly and thoughtful service – put customers first in everything you do: responding to queries, championing Co-op products and Membership, and delivering a great shopping experience.
• Work together to make everyone's day better – support your store colleagues to solve problems for customers and members.
• Ensure the store is safe and legal – keep shelves stocked and ensure prices, dates, and temperatures are all as they should be.
• Help introduce new products and services – make changes feel natural, sharing experiences with your colleagues so everyone learns together.
• Support your local community – get involved in activities and events!

This job would suit people who have

• A genuine care for the needs of customers and members.
• Great people skills, with the ability to build positive relationships with customers and colleagues.
• A positive approach to change and problem solving.
• The flexibility to work a range of different shifts.

Why Co-op?

• 30% discount on all Co-op products in-store plus 10% discounts on all other brands (increasing to 20% on payday weekends).
• A pension scheme with up to 10% employer contributions.
• Wagestream – a money management app giving you access to a percentage of your pay as you earn it.
• 31 days of holiday (including bank holidays, pro rata for part-time colleagues).
• Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support, and nutrition and fitness consultations.
• 24/7 employee assistance service.
• YuLife – an app rewarding you for healthy behaviour with discounts and vouchers for your favourite brands.
• Full, paid training and dedicated support for your personal development and career progression.
• Rotas shared three weeks in advance and accessible on your phone.
• Cycle-to-work scheme.

Building an inclusive workplace

We want to build diverse teams and welcome applications from everyone. We aim for our stores to be inclusive environments where colleagues can reach their full potential. We celebrate our differences and recognize the importance of reflecting the communities we serve. If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We’re part of the Disability Confident scheme, meaning we’ll always offer an interview to disabled candidates who meet the minimum criteria for a job. When you apply, we’ll ask if you’d like to be considered under the scheme. If invited to participate in the recruitment process, we’ll ask if you need any reasonable adjustments to enable your participation.