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Customer Team Member

TieTalent

Kirkwall

On-site

GBP 10,000 - 40,000

Part time

Today

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Job summary

An established industry player is seeking dedicated Customer Team Members to join their friendly team in Kirkwall. In this role, you'll provide exceptional service to customers while performing various tasks around the store, from re-stocking shelves to ensuring a clean environment. You'll enjoy full training, flexible shifts, and a range of benefits, including a generous holiday allowance and discounts on products. This is a fantastic opportunity to contribute positively to your community while developing your skills in a supportive environment.

Benefits

31 days holiday

10% pension contribution

30% discount on Co-op products

Virtual healthcare services

Employee assistance service

Full, paid training

Cycle-to-work scheme

Qualifications

Genuine care for customer needs and great people skills.
Positive approach to change and problem-solving.

Responsibilities

Provide friendly and thoughtful service to customers.
Support store colleagues and maintain safety and legality.

Skills

Customer Service

Teamwork

Problem Solving

Flexibility

Education

High School Diploma

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About

Closing date: 29-04-2025

Customer Team Member Location: 19 Albert Street, Kirkwall, KW15 1HP Pay: £12.30 per hour Contract: 16 hours per week + regular overtime, permanent, part time Working pattern: Varied shifts including early mornings from 6am, afternoons, late evenings until 10pm and weekends, to be discussed at interview

Full, paid training provided You can apply for this role using your mobile device (no CV needed!)

We're looking for Customer Team Members to join our team at Co-op.

When you join Co-op, you'll get amazing benefits including 31 days holiday, a pension with up to 10% Co-op contribution, access to virtual healthcare services for you and your family, and a 30% discount on all Co-op products in our stores.

As a Customer Team Member, you'll be part of a friendly team that's dedicated to helping our customers. We'll look to you to provide them with great service on the tills and the shop floor, while also performing a wide range of other tasks around the store like re-stocking shelves and cleaning up spillages.

At Co-op, we do things a different way. For over 175 years we've focused on making things fairer for our members and their communities, and as a colleague we promise to take care of you. You'll get support for your physical, mental, and financial wellbeing, as well as market leading policies to help you through life events from bereavement and pregnancy loss to fertility treatment and menopause.

What You'll Do

Friendly and thoughtful service - you'll put customers first in everything you do: responding to queries, championing Co-op products and Membership, and doing all you can to deliver a great shopping experience
Work together to make everyone's day better - supporting your store colleagues to solve problems for customers and members
Make sure the store safe and legal - keep the shelves stocked and make sure prices, dates, and temperatures are all as they should be
Help introduce new products and services - make changes feel natural, sharing experiences with your colleagues so everyone learns together
Support your local community - get involved in all kinds of activities and events!

This job would suit people who have

A genuine care for the needs of customers and members
Great people skills, with the ability to build positive relationships with customers and colleagues
A positive approach to change and problem solving
The flexibility to work a range of different shifts

Why Co-op?

30% discount on all Co-op products in-store plus 10% discounts on all other brands
A pension scheme with up to 10% employer contributions
Wagestream- a money management app giving you access to a percentage of your pay as you earn it
31 days of holiday (including bank holidays, pro rata for part time colleagues)
Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support, and nutrition and fitness consultations
24/7 employee assistance service
Full, paid training and dedicated support for your personal development and career progression
Rotas shared three weeks in advance and accessible on your phone
Cycle-to-work scheme

Building an inclusive workplace

We want to build diverse teams and we welcome applications from everyone. We want our stores to be inclusive environments, where our colleagues can reach their full potential. We celebrate our differences and recognise the importance of our teams reflecting the communities they serve.

If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We're also part of the Disability Confident scheme, meaning we'll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job.

We'll ask whether you'd like to be considered under the Disability Confident scheme when you apply.

If we invite you to take part in the recruitment process for any of our jobs, we'll ask you if you need any reasonable adjustments to enable you to participate.

You can find out more about our recruitment process at jobs.coop.co.uk/apply-process.

You can find out more about the Disability Confident scheme and all our commitments to diversity and inclusion at jobs.coop.co.uk/diversity-inclusion-wellbeing.

As part of the application process for this job, you'll need to complete two online assessments. It will take around 20 minutes to complete these tests.

We reserve the right to remove a vacancy before the scheduled closing date.

Kirkwall, Scotland

Languages

English

Seniority level

Seniority level
Entry level

Employment type

Employment type
Internship

Job function

Job function
Management and Manufacturing
Industries
Technology, Information and Internet

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