Customer Team Member

JR United Kingdom; Corpach; On-site; GBP 10,000 - 40,000; Part time

Job summary

An established industry player is seeking Customer Team Members to provide exceptional service and support to customers. This role involves engaging with customers, restocking shelves, and maintaining store safety. With flexible shifts and a commitment to community, this position offers a rewarding opportunity to be part of a friendly team. Enjoy benefits like a generous holiday allowance, a pension scheme with employer contributions, and access to virtual healthcare services. Join a company that values inclusivity and personal development, making a positive impact in the community.

Benefits

30% discount on Co-op products

10% discount on other brands

Pension scheme with up to 10% employer contributions

Wagestream app for early pay access

31 days of holiday

Virtual healthcare services

24/7 employee assistance service

Paid training

Cycle-to-work scheme

Qualifications

• Genuine care for customer and member needs.
• Ability to build positive relationships.

Responsibilities

• Provide friendly service and respond to customer queries.
• Support store colleagues and ensure store safety.

Skills

Customer Service

Problem Solving

Flexibility

People Skills

Job description

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Job Description

Closing date: 07-05-2025

Customer Team Member

Location: Royal Bank Buildings, Main Street, Corpach, PH33 7JG

Pay: £12.30 per hour

Contract: 12 hours per week + regular overtime, permanent, part time

Working pattern: Varied shifts including early mornings from 5:45am, afternoons, late evenings until 10pm and weekends, to be discussed at interview.

Full, paid training provided

You can apply for this role using your mobile device (no CV needed!)

You must be aged 18 or over to be a customer team member at Co-op, as it requires working before 6am or after 10pm.

We’re looking for Customer Team Members to join our team at Co-op.

When you join Co-op, you’ll get benefits including 31 days holiday, a pension with up to 10% Co-op contribution, access to virtual healthcare services for you and your family, and a 30% discount on all Co-op products in our stores.

As a Customer Team Member, you’ll be part of a friendly team dedicated to helping our customers. Your responsibilities include providing great service on the tills and shop floor, re-stocking shelves, and cleaning up spillages.

At Co-op, we focus on fairness and community. We support your wellbeing and life events like bereavement, pregnancy loss, fertility, and menopause.

What you'll do

• Provide friendly and thoughtful service, responding to customer queries and promoting Co-op products and Membership.
• Support store colleagues to solve problems for customers and members.
• Ensure store safety and legality by keeping shelves stocked and checking prices, dates, and temperatures.
• Help introduce new products and services, sharing experiences with colleagues.
• Support the local community by participating in activities and events.

This job would suit people who have

• A genuine care for customer and member needs.
• Great people skills and the ability to build positive relationships.
• A positive approach to change and problem solving.
• The flexibility to work various shifts.

Why Co-op?

• 30% discount on all Co-op products, plus 10% on other brands.
• A pension scheme with up to 10% employer contributions.
• Wagestream app for accessing a percentage of your pay as you earn.
• 31 days of holiday (including bank holidays, pro rata for part-time).
• Virtual healthcare services for you and your family.
• 24/7 employee assistance service.
• Paid training and support for personal development and career growth.
• Rotas shared three weeks in advance, accessible on your phone.
• Cycle-to-work scheme.

Building an inclusive workplace

We welcome applications from everyone and aim to create inclusive environments. We can make reasonable adjustments for applicants with disabilities and are part of the Disability Confident scheme. When applying, you can indicate if you'd like to be considered under this scheme.

We will ask about reasonable adjustments for the recruitment process and provide more information at jobs.coop.co.uk/apply-process. More about our diversity and inclusion commitments is available at jobs.coop.co.uk/diversity-inclusion-wellbeing.

As part of the application, you’ll complete two online assessments (~20 minutes). We reserve the right to remove the vacancy before the closing date.