Customer Team Member

TN United Kingdom; Scotland; On-site; GBP 20,000 - 30,000; Full time

Job summary

Join a forward-thinking company as a Customer Team Member, where you'll be part of a friendly team dedicated to providing exceptional service. With varied shifts and full training provided, this role offers a unique opportunity to engage with customers and contribute to your local community. Enjoy fantastic benefits like a generous holiday allowance, a pension scheme with employer contributions, and access to virtual healthcare services. This is more than just a job; it's a chance to grow and make a difference in a supportive environment that values inclusivity and personal development.

Benefits

30% discount on Co-op products

10% discounts on other brands

Pension scheme with up to 10% employer contributions

Wagestream access

31 days of holiday

Virtual healthcare services

24/7 employee assistance service

Cycle-to-work scheme

Full, paid training

Rotas shared three weeks in advance

Qualifications

• A genuine care for the needs of customers and members.
• Great people skills and the ability to build positive relationships.

Responsibilities

• Provide friendly and thoughtful service to customers.
• Ensure the store is safe and legal by keeping shelves stocked.

Skills

Customer Service

Problem Solving

Flexibility

Communication

Job description

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Working pattern:

Varied shifts including early mornings (Store Opening), afternoons, late evenings (Store Closing), and weekends, to be discussed at interview.

Full, paid training provided. You can apply for this role using your mobile device (no CV needed!).

We’re looking for Customer Team Members to join our team at Co-op. When you join Co-op, you’ll get amazing benefits including 31 days holiday, a pension with up to 10% Co-op contribution, access to virtual healthcare services for you and your family, and a 30% discount on all Co-op products in our stores.

As a Customer Team Member, you’ll be part of a friendly team dedicated to helping our customers. You’ll provide great service at the tills and on the shop floor, while also performing tasks like re-stocking shelves and cleaning up spillages.

At Co-op, we do things differently. For over 175 years, we’ve focused on making things fairer for our members and communities, and as a colleague, we promise to take care of you. You’ll receive support for your physical, mental, and financial wellbeing, along with market-leading policies to help you through life events such as bereavement, pregnancy loss, fertility treatment, and menopause.

What you'll do

1. Provide friendly and thoughtful service—respond to queries, promote Co-op products and Membership, and deliver a great shopping experience.
2. Support your store colleagues to solve problems for customers and members, making everyone's day better.
3. Ensure the store is safe and legal—keep shelves stocked, and check prices, dates, and temperatures.
4. Assist in introducing new products and services—share experiences to help everyone learn.
5. Support the local community by participating in activities and events.

This job would suit people who have

1. A genuine care for the needs of customers and members.
2. Great people skills and the ability to build positive relationships.
3. A positive approach to change and problem-solving.
4. The flexibility to work various shifts.

Why Co-op?

1. 30% discount on all Co-op products in-store plus 10% discounts on other brands (increasing to 20% on payday weekends).
2. A pension scheme with up to 10% employer contributions.
3. Wagestream—access a percentage of your pay as you earn it via a money management app.
4. 31 days of holiday (including bank holidays, pro-rata for part-time colleagues).
5. Virtual healthcare services for you and your family, including GP appointments, eye care, mental health support, and nutrition and fitness consultations.
6. 24/7 employee assistance service.
7. YuLife—an app rewarding healthy behaviors with discounts and vouchers.
8. Full, paid training and support for your personal development and career progression.
9. Rotas shared three weeks in advance, accessible on your phone.
10. Cycle-to-work scheme.

Building an inclusive workplace

We aim to build diverse teams and welcome applications from everyone. We want our stores to be inclusive environments where colleagues can reach their full potential. We celebrate differences and ensure our teams reflect the communities we serve.

If you have a disability, we can make reasonable adjustments to our recruitment process. We are part of the Disability Confident scheme, meaning we will always offer an interview to disabled candidates who meet the minimum criteria and apply through the scheme. When you apply, you’ll be asked if you want to be considered under this scheme. We will also ask if you need any reasonable adjustments during the recruitment process.