Customer Team Member

A.F. Blakemore & Son Ltd; Sheffield; On-site; GBP 11,000 - 18,000; Full time

Benefits offered by this job

Holiday, maternity and paternity leave

Staff discount across SPAR stores

Early access to pay via EarlyPay

Company Pension Scheme

Life insurance

Cycle to work scheme

Wellbeing support

Payslips & Rotas portal 24/7

Long service awards

Job summary

SPAR Hillsborough is seeking a Customer Team Member (18+) to support store management and deliver an excellent customer experience. The role covers 16 hours with a 6am–10pm window and involves greeting customers, handling tills, stocking shelves, and supporting promotions.

As part of a dynamic team, you will contribute to sales, profitability, and store standards while following company policies. A permanent contract is available with various shifts and benefits as outlined.

Qualifications

• Previous experience in a similar role is preferable.
• Ability to greet customers and provide friendly service.
• Attention to detail and adherence to procedures.
• Cash handling experience is preferred but not essential.

Responsibilities

• Greet customers in a friendly and welcoming manner.
• Answer questions about products and services and help locate items.
• Process purchases accurately at the till and upsell where appropriate.
• Stock shelves, check deliveries, and maintain a clean sales floor.
• Perform date checks, price changes, and manage promotional displays.
• Follow company policies and procedures.

Skills

Customer service

Attention to detail

Team player

Cash handling

Product knowledge

Adherence to policy

Education

None stated

Tools

Till operation

Job description

Customer Team Member (18+) SPAR Hillsborough

16 hours - may be more to suit the needs of the business

between the hours of 6am to 10pm.

Various shifts available

We have an exciting opportunity for a SPAR Customer Team Member at SPAR Hillsborough, you will play a vital role in supporting our store management team and creating a positive customer experience. You will assist in maximising sales and profit by carrying out allocated tasks in order to contribute to the continuous improvement of the store, ensuring great customer service, through ‘Brilliant Basics, Moments of Wow, Food for later and Food for now!’

Key Tasks/Responsibilities:

Customer Service:

• Greeting customers in a friendly and welcoming manner.
• Answering customer inquiries about products and services and assisting customers in finding the items they need.
• Processing customer purchases efficiently and accurately through the tills, maintaining a positive and friendly service
• Upselling selected products to customers and highlighting multi-buy offers, to ensure maximum sales at our Hillsborough SPAR store

Store Operations:

• Working stock; checking deliveries, stocking shelves, maintaining a clean and organised sales floor, rotating stock to ensure freshness and timely expiration dates.
• Completing additional assigned tasks, such as date checking, stock and gap checking, price changes, promotional displays and other tasks as required from time to time.
• Adhering to all company policies and procedures and processes.

Key Skills/Knowledge:

• Previous experience in a similar role and/or industry is preferred
• Reliably follows instructions and procedures with excellent attention to detail
• Some understanding of legislative responsibilities of a retail environment and the skills to assist with adherence
• Ability to contribute ideas for delivering exceptional customer service and driving the business forward
• Experience of using a ‘Challenge 25’ policy desirable
• Keen and enthusiastic approach to working both in a team and independently
• Previous cash handling experience is preferred but not essential

What's in it for you?

• Excellent benefits package including:
• Holiday, Maternity and Paternity leave and pay in excess of statutory entitlements
• Develop your skills and capability in a highly supportive and multi-diverse culture
• Gain hands‑on experience in a high volume, fast paced convenience store
• Generous staff discount in all our SPAR stores (excl. Alcohol & Cigarettes)
• Proactive promotion of internal candidates
• Free Tea & Coffee
• Early access to your pay through ‘EarlyPay’
• 24/7 access to your payslips and Rotas via HR/Payroll portal
• Wellbeing support – access to emotional support, counselling, legal and financial advice
• Company Pension Scheme
• Company Life Insurance worth 1 x Annual Salary and 6 x Annual Salary with Company Pension Scheme
• Cycle to work - Bicycle purchase scheme
• Long Service Awards

We are a dynamic and innovative retail, wholesale and foodservice business, committed to delivering exceptional customer experiences and staying at the forefront of industry trends. A company that now owns 243 SPAR convenience stores and employs more than 5,000 people, with a turnover of £1.3 billion.

Inclusive environment:

as a Disability Confident Committed employer we are dedicated to creating a fair, inclusive workplace for all. We offer a Guaranteed Interview Scheme for candidates with disabilities who meet the minimum criteria for the role.

Contract type

Permanent

Hours

Up to £12.75 p/hr (depending on age)

Staff Discount, Staff Lottery, Company Pension Scheme, Savings Scheme, Long Service Awards, Cycle to Work Scheme, Staff Social Fund, Life Cover, Health Cash Plan, Employee Volunteering opportunities

• Staff Discount
• Staff Lottery
• Company Pension Scheme
• Savings Scheme
• Long Service Awards
• Cycle to Work Scheme
• Staff Social Fund
• Life Cover
• Health Cash Plan
• Employee Volunteering opportunities

Closing date for applications

1st October, 2026