Customer Team Member

A.F. Blakemore & Son Ltd; Rotherham; On-site; GBP 14,000 - 21,000; Full time

Benefits offered by this job

Staff Discount

Staff Lottery

Company Pension Scheme

Savings Scheme

Long Service Awards

Cycle to Work Scheme

Staff Social Fund

Life Cover

Health Cash Plan

Employee Volunteering opportunities

Job summary

A.F. Blakemore & Son Ltd, operating SPAR Thurcroft, is hiring a Customer Team Member aged 18+. You will assist in delivering excellent customer service, handle tills, and support store operations in a fast-paced convenience environment.

The role offers 13 hours per week (may be more to suit business needs), with pay up to £12.75 per hour, depending on age. Join a supportive team and contribute to a positive customer experience across Thurcroft SPAR.

Qualifications

• Previous retail or customer service experience preferred.
• Willing to work flexible hours including mornings/evenings.
• Must be over 18 and able to pass vetting.
• Able to handle cash accurately.

Responsibilities

• Greet customers and assist with inquiries.
• Process purchases at the tills accurately.
• Upsell products and promote offers.
• Maintain stock and store cleanliness.
• Assist with price changes and promotional displays.

Skills

Customer service

Cash handling

Attention to detail

Teamwork

Flexible hours

Positive attitude

Tools

Till/POS system

Job description

Customer Team Member (18+) SPAR Thurcroft

13 hours - may be more to suit the needs of the business

Flexible - between the hours of 6am to 10pm.

Must be over 18

Must be willing to undertake post office vetting

We have an exciting opportunity for a SPAR Customer Team Member. As a Customer Team Member at SPAR Thurcroft, you will play a vital role in supporting our store management team and creating a positive customer experience. You will assist in maximising sales and profit by carrying out allocated tasks in order to contribute to the continuous improvement of the store, ensuring great customer service, through ‘Brilliant Basics, Moments of Wow, Food for later and Food for now!’

Key Tasks/Responsibilities:

Customer Service:

• Greeting customers in a friendly and welcoming manner.
• Answering customer inquiries about products and services and assisting customers in finding the items they need.
• Processing customer purchases efficiently and accurately through the tills, maintaining a positive and friendly service
• Upselling selected products to customers and highlighting multi-buy offers, to ensure maximum sales at our ThurcroftSPAR store

Store Operations:

• Working stock; checking deliveries, stocking shelves, maintaining a clean and organised sales floor, rotating stock to ensure freshness and timely expiration dates.
• Completing additional assigned tasks, such as date checking, stock and gap checking, price changes, promotional displays and other tasks as required from time to time.
• Adhering to all company policies and procedures and processes.
  

Key Skills/Knowledge:

• Previous experience in a similar role and/or industry is preferred
• Reliably follows instructions and procedures with excellent attention to detail
• Some understanding of legislative responsibilities of a retail environment and the skills to assist with adherence
• Ability to contribute ideas for delivering exceptional customer service and driving the business forward
• Experience of using a ‘Challenge 25’ policy desirable
• Keen and enthusiastic approach to working both in a team and independently
• Previous cash handling experience is preferred but not essential
  

What's in it for you?

• Excellent benefits package including:
• Holiday, Maternity and Paternity leave and pay in excess of statutory entitlements
• Develop your skills and capability in a highly supportive and multi-diverse culture
• Gain hands‑on experience in a high volume, fast paced convenience store
• Generous staff discount in all our SPAR stores (excl. Alcohol & Cigarettes)
• Proactive promotion of internal candidates
• Free Tea & Coffee
• Early access to your pay through ‘EarlyPay’
• 24/7 access to your payslips and Rotas via HR/Payroll portal
• Wellbeing support – access to emotional support, counselling, legal and financial advice
• Company Pension Scheme
• Company Life Insurance worth 1 x Annual Salary and 6 x Annual Salary with Company Pension Scheme
• Cycle to work - Bicycle purchase scheme
• Long Service Awards

We are a dynamic and innovative retail, wholesale and foodservice business, committed to delivering exceptional customer experiences and staying at the forefront of industry trends. A company that now owns 243 SPAR convenience stores and employs more than 5,000 people, with a turnover of £1.3 billion.

Please download the job description for more information.

Inclusive environment: as a Disability Confident Committed employer we are dedicated to creating a fair, inclusive workplace for all. We offer a Guaranteed Interview Scheme for candidates with disabilities who meet the minimum criteria for the role.

Contract type

Permanent

Hours

13 hrs p/w - may be more to suit the needs of the business

Up to £12.75 p/hr (depending on age)

• Staff Discount
• Staff Lottery
• Company Pension Scheme
• Savings Scheme
• Long Service Awards
• Cycle to Work Scheme
• Staff Social Fund
• Life Cover
• Health Cash Plan
• Employee Volunteering opportunities

Closing date for applications

2nd October, 2026