Customer Team Member

A.F. Blakemore & Son Ltd; St. Austell; On-site; GBP 9,600 - 18,000; Part time

Benefits offered by this job

Holiday, Maternity and Paternity leave

Staff discount in SPAR stores

Early access to pay

Pension Scheme

Life Insurance

Cycle to work scheme

Wellbeing support

Long Service Awards

Staff Lottery

Free Tea & Coffee

24/7 payslip access

Staff Social Fund

Company Pension Scheme

Job summary

SPAR Bethel / St Austell is seeking a Customer Team Member to support the store management team and create a positive customer experience. This 16 hours per week role may include more hours to suit the needs of the business.

You will greet customers, assist them in finding items, process tills, and upsell offers while upholding the company’s Brilliant Basics, Moments of Wow, Food for later and Food for now. A.F. Blakemore & Son Ltd provides a range of benefits and a friendly, diverse culture.

Qualifications

• Previous experience in a similar retail role preferred.
• Excellent attention to detail and ability to follow procedures.
• Understanding of retail policies and the ability to contribute to compliance.
• Able to work in a team and independently.

Responsibilities

• Greet customers in a friendly and welcoming manner.
• Answer inquiries and help customers find items.
• Process purchases at tills accurately and efficiently.
• Upsell products and highlight multi-buy offers to maximise sales.

Skills

Customer service

Cash handling

Team player

Attention to detail

Stock management

Job description

16hours - may be more to suit the needs of the business

Including holiday and sick cover as and when

We have an exciting opportunity for a SPAR Customer Team Member. As a Customer Team Member at SPAR Bethel / St Austell, you will play a vital role in supporting our store management team and creating a positive customer experience. You will assist in maximising sales and profit by carrying out allocated tasks in order to contribute to the continuous improvement of the store, ensuring great customer service, through ‘Brilliant Basics, Moments of Wow, Food for later and Food for now!’

Key Tasks/Responsibilities:

Customer Service:

• Greeting customers in a friendly and welcoming manner.
• Answering customer inquiries about products and services and assisting customers in finding the items they need.
• Processing customer purchases efficiently and accurately through the tills, maintaining a positive and friendly service
• Upselling selected products to customers and highlighting multi-buy offers, to ensure maximum sales at our Bethel / St Austell SPAR store

Store Operations:

• Working stock; checking deliveries, stocking shelves, maintaining a clean and organised sales floor, rotating stock to ensure freshness and timely expiration dates.
• Completing additional assigned tasks, such as date checking, stock and gap checking, price changes, promotional displays and other tasks as required from time to time.
• Adhering to all company policies and procedures and processes.

Key Skills/Knowledge:

• Previous experience in a similar role and/or industry is preferred
• Reliably follows instructions and procedures with excellent attention to detail
• Some understanding of legislative responsibilities of a retail environment and the skills to assist with adherence
• Ability to contribute ideas for delivering exceptional customer service and driving the business forward
• Experience of using a ‘Challenge 25’ policy desirable
• Keen and enthusiastic approach to working both in a team and independently
• Previous cash handling experience is preferred but not essential

What's in it for you?

• Excellent benefits package including:
• Holiday, Maternity and Paternity leave and pay in excess of statutory entitlements
• Develop your skills and capability in a highly supportive and multi-diverse culture
• Gain hands‑on experience in a high volume, fast paced convenience store
• Generous staff discount in all our SPAR stores (excl. Alcohol & Cigarettes)
• Proactive promotion of internal candidates
• Free Tea & Coffee
• Early access to your pay through ‘EarlyPay’
• 24/7 access to your payslips and Rotas via HR/Payroll portal
• Wellbeing support – access to emotional support, counselling, legal and financial advice
• Company Pension Scheme
• Company Life Insurance worth 1 x Annual Salary and 6 x Annual Salary with Company Pension Scheme
• Cycle to work - Bicycle purchase scheme
• Long Service Awards

About us:

At A.F. Blakemore & Son Ltd, we’re proud of our heritage, but even more excited about our future. What started in Wolverhampton in 1917 as a small, family-run grocery store has grown into one of the UK’s largest privately owned businesses, employing over 6,000 people and generating a turnover of £1.2 billion. We combine the strength of a global brand, while maintaining the values of a family business. We’re constantly evolving, always looking for new and better ways to serve our customers and support our colleagues, making this an exciting place to build your career.

Today, we operate at the heart of communities across the UK, with 300 SPAR convenience stores and a thriving business spanning retail, food service, and wholesale distribution. Food and drink remain at the core of everything we do, driving our passion for quality, innovation, and exceptional customer experiences.

SPAR is the world’s largest international food retail chain, encompassing more than 13,800 stores in 48 countries. With more than 2,600 stores and a turnover in excess of £3 billion, SPAR is also the UK’s leading convenience store group. Being a ‘symbol’ group means that individual SPAR members retain their independence but enjoy the many benefits of being a part of a global brand.

Inclusive environment:

as a Disability Confident Committed employer we are dedicated to creating a fair, inclusive workplace for all. We offer a Guaranteed Interview Scheme for candidates with disabilities who meet the minimum criteria for the role.

Please download the job description for more information.

Contract type

Permanent

Hours

16 hrs p/w (plus opportunity for annual leave cover)

Up to £12.71 p/hr (depending on age)

Staff Discount, Staff Lottery, Company Pension Scheme, Savings Scheme, Long Service Awards, Cycle to Work Scheme, Staff Social Fund, Life Cover, Health Cash Plan, Employee Volunteering opportunities

Closing date for applications

21st September, 2026

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