Customer Team Member

Blakemore Trade Partners; Ross-on-Wye; On-site; GBP 10,000 - 40,000; Full time

Job summary

Blakemore Trade Partners is looking for a Customer Team Member at their Ross-on-Wye SPAR store. The role involves providing excellent customer service, assisting with sales, and managing stock in a friendly, supportive environment. Ideal candidates should have a passion for customer interaction and teamwork, along with retail experience. The position offers flexible shifts and a competitive benefits package.

Benefits

Staff discount

Company pension scheme

Paid breaks

Excellent training and development

Wellbeing support

Qualifications

• Previous experience in retail preferred.
• Understanding of retail legislative responsibilities.
• Ability to contribute ideas for exceptional customer service.

Responsibilities

• Greeting customers and assisting with inquiries.
• Processing purchases and maintaining service quality.
• Stock management and ensuring product freshness.

Skills

Attention to detail

Customer service

Team collaboration

Job description

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Join to apply for the Customer Team Member role at Blakemore Trade Partners

Role overview

Customer Team Member (18+) SPAR Ross on Wye

Min of 18 p/w - possibly more hours when the store needs.

Various shifts available including evenings and weekends.

We have an exciting opportunity for a SPAR Customer Team Member. As a Customer Team Member at SPAR Ross on Wye, you will play a vital role in supporting our store management team and creating a positive customer experience. You will assist in maximising sales and profit by carrying out allocated tasks in order to contribute to the continuous improvement of the store, ensuring great customer service, through ‘Brilliant Basics, Moments of Wow, Food for later and Food for now!’

Key Tasks/Responsibilities

Customer Service:

• Greeting customers in a friendly and welcoming manner.
• Answering customer inquiries about products and services and assisting customers in finding the items they need.
• Processing customer purchases efficiently and accurately through the tills, maintaining a positive and friendly service
• Upselling selected products to customers and highlighting multi-buy offers, to ensure maximum sales at our Ross on Wye
  
  

Store Operations:

• Working stock; checking deliveries, stocking shelves, maintaining a clean and organised sales floor, rotating stock to ensure freshness and timely expiration dates.
• Completing additional assigned tasks, such as date checking, stock and gap checking, price changes, promotional displays and other tasks as required from time to time.
• Adhering to all company policies and procedures and processes.
  
  

Key Skills/Knowledge

• Previous experience in a similar role and/or industry is preferred
• Reliably follows instructions and procedures with excellent attention to detail
• Some understanding of legislative responsibilities of a retail environment and the skills to assist with adherence
• Ability to contribute ideas for delivering exceptional customer service and driving the business forward
• Experience of using a ‘Challenge 25’ policy desirable
• Keen and enthusiastic approach to working both in a team and independently
• Previous cash handling experience is preferred but not essential
  
  

What's in it for you?

• Excellent benefits package including:
• Holiday, Maternity and Paternity leave and pay in excess of statutory entitlements
• Develop your skills and capability in a highly supportive and multi-diverse culture
• Outstanding Training & Development
• Gain hands-on experience in a high volume, fast paced convenience store
• Generous staff discount in all our SPAR stores (excl. Alcohol & Cigarettes)
• Proactive promotion of internal candidates
• Paid Breaks
• Free Tea & Coffee
• Early access to your pay through ‘EarlyPay’
• 24/7 access to your payslips and Rotas via HR/Payroll portal
• Wellbeing support – access to emotional support, counselling, legal and financial advice
• Company Pension Scheme
• NEST pension scheme
• Company Life Insurance worth 1 x Annual Salary and 6 x Annual Salary with Company Pension Scheme
• Extra Holidays - Purchase Scheme
• Cycle to work - Bicycle purchase scheme
• Long Service Awards
  
  

We are a dynamic and innovative retail, wholesale and foodservice business, committed to delivering exceptional customer experiences and staying at the forefront of industry trends. A company that now owns 247 SPAR convenience stores and employs more than 5,000 people, with a turnover of £1.3 billion.

Please Download The Job Description For More Information.

Inclusive environment: as a Disability Confident Committed employer we are dedicated to creating a fair, inclusive workplace for all. We offer a Guaranteed Interview Scheme for candidates with disabilities who meet the minimum criteria for the role.

Department

Retail SPAR jobs (inc Greggs/Subway) Customer Team Member

Contract type

Permanent

Hours

Min 18 hrs p/w - possibly more hours when the store needs.

Salary

Up to £12.25 p/hr (depending on age)

Benefits

Staff Discount, Staff Lottery, Company Pension Scheme, Savings Scheme, Long Service Awards, Cycle to Work Scheme, Staff Social Fund, Life Cover, Health Cash Plan, Employee Volunteering opportunities

Closing date for applications

28th June, 2025

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Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Contract

Job function

• Job function

  Management and Manufacturing

• Industries

  Retail

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