Customer Team Member

Co-op; Chipping Norton; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading company is seeking Customer Team Members to join their team. This role involves providing excellent customer service on the shop floor, managing various tasks, and ensuring the store operates efficiently. The position offers great benefits including a discount on products, holiday leave, and comprehensive training to support personal and professional development.

Benefits

30% discount on all Co-op products

10% discounts on other brands

Pension scheme with up to 10% employer contributions

31 days of holiday (pro rata for part-time)

Virtual healthcare services

24/7 employee assistance service

Cycle-to-work scheme

Qualifications

• Genuine care for customer needs.
• Ability to build positive relationships.
• Positive approach to change.
• Willingness to work various shifts.

Responsibilities

• Provide friendly and thoughtful service.
• Support store colleagues in solving customer problems.
• Keep store safe and legal.
• Introduce new products and services.
• Engage with the local community.

Skills

Customer service

People skills

Problem-solving

Flexibility

Job description

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Working pattern:

Varied shifts including early mornings (store opening), afternoons, late evenings (store closing), and weekends, to be discussed at interview. Full, paid training provided. You can apply for this role using your mobile device (no CV needed!).

You must be aged 18 or over to be a customer team member at Co-op, as it requires working before 6am or after 10pm.

We’re looking for Customer Team Members to join our team at Co-op.

When you join Co-op, you’ll get amazing benefits including 31 days holiday, a pension with up to 10% Co-op contribution, access to virtual healthcare services for you and your family, and a 30% discount on all Co-op products in our stores.

As a Customer Team Member, you’ll be part of a friendly team dedicated to helping our customers. We’ll look to you to provide them with great service on the tills and the shop floor, while also performing a wide range of tasks around the store like re-stocking shelves and cleaning spillages. At Co-op, we do things differently. For over 175 years, we’ve focused on making things fairer for our members and their communities, and as a colleague, we promise to take care of you. You’ll receive support for your physical, mental, and financial wellbeing, along with market-leading policies to support life events such as bereavement, pregnancy loss, fertility treatment, and menopause.

What you'll do

1. Provide friendly and thoughtful service – respond to queries, champion Co-op products and Membership, support with tasks on the post office counter, and deliver a great shopping experience.
2. Work together to make everyone's day better – support your store colleagues in solving problems for customers and members.
3. Ensure the store is safe and legal – keep shelves stocked, and ensure prices, dates, and temperatures are correct.
4. Help introduce new products and services – make changes feel natural and share experiences with colleagues to promote learning.
5. Support your local community – participate in activities and events.

This job would suit people who have

1. A genuine care for the needs of customers and members.
2. Great people skills, with the ability to build positive relationships with customers and colleagues.
3. A positive approach to change and problem solving.
4. The flexibility to work a range of different shifts.

Why Co-op?

1. 30% discount on all Co-op products in-store plus 10% discounts on all other brands.
2. A pension scheme with up to 10% employer contributions.
3. Wagestream – a money management app giving you access to a percentage of your pay as you earn it.
4. 31 days of holiday (including bank holidays, pro rata for part-time colleagues).
5. Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support, and nutrition and fitness consultations.
6. 24/7 employee assistance service.
7. Full, paid training and dedicated support for your personal development and career progression.
8. Rotas shared three weeks in advance and accessible on your phone.
9. Cycle-to-work scheme.

Building an inclusive workplace

We want to build diverse teams and welcome applications from everyone. We aim for our stores to be inclusive environments where colleagues can reach their full potential. We celebrate our differences and recognize the importance of reflecting the communities we serve. If you have a disability, we can make reasonable adjustments to our recruitment process. We are part of the Disability Confident scheme, which means we will always offer an interview to disabled candidates who meet the minimum criteria for a job.

When you apply, we’ll ask if you’d like to be considered under the Disability Confident scheme. If invited to participate in the recruitment process, we’ll ask if you need any reasonable adjustments to enable your participation.