Customer Team Member

AF Blakemore & Son Ltd; Stourbridge; On-site; GBP 22,000 - 26,000; Full time

Job summary

Join a leading company as a Customer Team Member at SPAR Hagley, where you will play a vital role in ensuring excellent customer service and store operations. This temporary role offers flexible shifts and opportunities to develop skills within a supportive environment, complete with comprehensive benefits including staff discounts and wellbeing support.

Benefits

Comprehensive benefits including holiday, maternity, and paternity leave

Staff discount (excluding alcohol & cigarettes)

Internal promotion opportunities

Free tea and coffee

Company pension scheme

Qualifications

• Previous experience preferred but not essential.
• Reliable and attentive to detail.
• Understanding of retail legislative responsibilities.

Responsibilities

• Greeting customers and helping them find items.
• Managing stock and maintaining cleanliness.
• Completing tasks such as price changes and promotional displays.

Skills

Customer Service

Attention to Detail

Team Player

Job description

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Customer Team Member (SPAR 18+) Hagley, Stourbridge

Temporary contract for a period of 8 weeks

Min 32 Hours P/W - possibly more hours when the store needs.

Various shifts available

We have an exciting opportunity for a SPAR Customer Team Member. As a Customer Team Member at SPAR Hagley, you will play a vital role in supporting our store management and creating a positive customer experience. You will assist in maximising sales and profit by carrying out allocated tasks to contribute to the store's continuous improvement, ensuring great customer service through ‘Brilliant Basics, Moments of Wow, Food for later and Food for now!’

A.F. Blakemore & Son Ltd is one of the largest privately owned companies in the UK. Our family-owned business began in 1917 as a counter-service grocery store and has grown to own 260 SPAR convenience stores, employing over 7,000 people, with a turnover of £1.3 billion. We are always seeking innovative ways to create a point of difference. Our business specializes in retail, food service, and wholesale distribution.

Key Tasks/Responsibilities:

Customer Service:

• Greeting customers in a friendly manner.
• Answering inquiries about products and services and helping customers find items.
• Processing purchases efficiently and accurately at the tills, maintaining friendly service.
• Upselling products and highlighting offers to maximize sales.

Store Operations:

• Managing stock, checking deliveries, stocking shelves, maintaining cleanliness, rotating stock for freshness.
• Completing tasks such as date checking, stock and gap checking, price changes, promotional displays.
• Adhering to all company policies and procedures.

Key Skills/Knowledge:

• Previous experience preferred but not essential.
• Reliable, attentive to detail, and able to follow instructions.
• Understanding of retail legislative responsibilities.
• Ability to contribute ideas for customer service and business growth.
• Experience with ‘Challenge 25’ policy is desirable.
• Enthusiastic team player and independent worker.

Benefits:

• Comprehensive benefits including holiday, maternity, and paternity leave.
• Opportunities to develop skills in a supportive, diverse environment.
• Experience in a fast-paced convenience store.
• Staff discount (excluding alcohol & cigarettes).
• Internal promotion opportunities.
• Free tea and coffee.
• Early access to pay with ‘EarlyPay’.
• Access to payslips and rotas via HR portal.
• Wellbeing support including counseling and legal advice.
• Company pension scheme.
• Life insurance: 1x annual salary, 6x with pension scheme.