Customer Team Member

Co-op; Caldicot; On-site; GBP 20,000 - 24,000; Full time

Job summary

A leading company in the retail sector is looking for Customer Team Members to provide excellent service while ensuring the store is safe and stocked. Employees enjoy a supportive environment with benefits such as discounts, a pension scheme, and access to full training. Flexible shifts and opportunities for personal development are part of the role in this community-focused company.

Benefits

30% discount on all Co-op products

10% discounts on other brands

Pension scheme with up to 10% employer contributions

Wagestream app for early pay access

31 days of holiday

Virtual healthcare services

Employee assistance service

Full, paid training

Cycle-to-work scheme

Qualifications

• Genuine care for the needs of customers and members.
• Great people skills with the ability to build positive relationships.
• Positive approach to change and problem solving.
• Flexibility to work a range of shifts.

Responsibilities

• Provide friendly and thoughtful service, promoting Co-op products.
• Support colleagues to solve problems for customers and members.
• Ensure the store is safe and legal and keep shelves stocked.
• Help introduce new products and share experiences with colleagues.
• Participate in local community activities and events.

Skills

Customer care

Interpersonal skills

Problem-solving

Flexibility

Job description

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Working pattern:

Varied shifts including early mornings (store opening), afternoons, late evenings (store closing), and weekends, to be discussed at interview.

Full, paid training provided. You can apply for this role using your mobile device (no CV needed!).

We’re looking for Customer Team Members to join our team at Co-op.

When you join Co-op, you’ll get amazing benefits including 31 days holiday, a pension with up to 10% Co-op contribution, access to virtual healthcare services for you and your family, and a 30% discount on all Co-op products in our stores. As a Customer Team Member, you’ll be part of a friendly team that’s dedicated to helping our customers. We’ll look to you to provide them with great service on the tills and the shop floor, while also performing a wide range of other tasks around the store like re-stocking shelves and cleaning up spillages.

At Co-op, we do things a different way. For over 175 years we’ve focused on making things fairer for our members and their communities, and as a colleague, we promise to take care of you. You’ll get support for your physical, mental, and financial wellbeing, as well as market-leading policies to help you through life events from bereavement and pregnancy loss to fertility treatment and menopause.

What you'll do

1. Provide friendly and thoughtful service – respond to queries, promote Co-op products and Membership, and ensure a great shopping experience.
2. Support your store colleagues to solve problems for customers and members, making everyone's day better.
3. Ensure the store is safe and legal – keep shelves stocked, verify prices, dates, and temperatures.
4. Help introduce new products and services, sharing experiences with colleagues to promote learning.
5. Support your local community by participating in activities and events.

This job would suit people who have:

1. A genuine care for the needs of customers and members.
2. Great people skills, with the ability to build positive relationships with customers and colleagues.
3. A positive approach to change and problem solving.
4. The flexibility to work a range of different shifts.

Why Co-op?

1. 30% discount on all Co-op products in-store plus 10% discounts on all other brands.
2. A pension scheme with up to 10% employer contributions.
3. Wagestream – a money management app giving you access to a percentage of your pay as you earn it.
4. 31 days of holiday (including bank holidays, pro-rata for part-time colleagues).
5. Virtual healthcare services for you and your family, including GP appointments, eye care, mental health support, and nutrition and fitness consultations.
6. 24/7 employee assistance service.
7. Full, paid training and support for your personal development and career progression.
8. Rotas shared three weeks in advance and accessible on your phone.
9. Cycle-to-work scheme.

Building an inclusive workplace

We want to build diverse teams and welcome applications from everyone. We aim for our stores to be inclusive environments where colleagues can reach their full potential. We celebrate our differences and recognize the importance of reflecting our communities.

If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We're part of the Disability Confident scheme, which means we’ll always offer an interview to disabled candidates who meet the minimum criteria and apply through the scheme.

When you apply, we will ask if you’d like to be considered under the Disability Confident scheme. If invited for an interview, we will inquire about any reasonable adjustments you might need to participate fully.