Customer Team Member

TN United Kingdom; Kirkcudbright; On-site; GBP 20,000 - 30,000; Full time

Job summary

Join a forward-thinking company as a Customer Team Member, where you'll be part of a friendly team dedicated to providing exceptional service. This role offers varied shifts, full training, and numerous benefits including a generous holiday allowance and discounts. You'll engage with the community, support colleagues, and ensure a welcoming shopping experience for customers. With a commitment to inclusivity and personal development, this position is perfect for those who thrive in dynamic environments and are passionate about customer care.

Benefits

30% discount on Co-op products

10% discounts on other brands

Pension scheme with up to 10% contributions

Wagestream money management app

31 days of holiday

Virtual healthcare services

24/7 employee assistance service

YuLife rewards app

Cycle-to-work scheme

Full, paid training

Qualifications

• Genuine care for customer needs and positive attitude.
• Ability to build relationships and work flexibly.

Responsibilities

• Provide friendly service and assist customers with queries.
• Maintain store safety and compliance with accurate pricing.

Skills

Customer Service

Problem Solving

Communication

Teamwork

Education

High School Diploma

Job description

We are looking for Customer Team Members to join our team at Co-op. When you join Co-op, you’ll enjoy fantastic benefits including 31 days of holiday, a pension with up to 10% Co-op contribution, access to virtual healthcare services for you and your family, and a 30% discount on all Co-op products in our stores.

Working pattern: Varied shifts including early mornings (store opening), afternoons, late evenings (store closing), and weekends. Specific shifts will be discussed at interview.

Full, paid training is provided. You can apply for this role using your mobile device — no CV needed!

As a Customer Team Member, you’ll be part of a friendly team dedicated to helping our customers. Your responsibilities include providing excellent service at the tills and on the shop floor, re-stocking shelves, and cleaning up spillages.

What you'll do

1. Provide friendly and thoughtful service, prioritizing customer needs, responding to queries, and promoting Co-op products and Membership.
2. Support your colleagues to solve problems and enhance the shopping experience.
3. Ensure the store is safe and compliant by maintaining accurate pricing, dates, and temperatures, and keeping shelves stocked.
4. Assist in introducing new products and services, sharing experiences with colleagues to facilitate learning.
5. Engage with the local community through involvement in activities and events.

This job would suit people who have

1. A genuine care for the needs of customers and members.
2. Great people skills and the ability to build positive relationships with customers and colleagues.
3. A positive attitude towards change and problem-solving.
4. The flexibility to work various shifts.

Why Co-op?

1. 30% discount on all Co-op products in-store, plus 10% discounts on other brands (increasing to 20% on payday weekends).
2. A pension scheme with up to 10% employer contributions.
3. Wagestream – a money management app providing access to a percentage of your pay as you earn.
4. 31 days of holiday, including bank holidays (pro-rata for part-time colleagues).
5. Virtual healthcare services including GP appointments, eye care, mental health support, and nutrition and fitness consultations.
6. 24/7 employee assistance service.
7. YuLife – an app that rewards healthy behaviors with discounts and vouchers.
8. Full, paid training and support for your personal development and career progression.
9. Rotas shared three weeks in advance and accessible via your phone.
10. Cycle-to-work scheme.

Building an inclusive workplace

We aim to build diverse teams and welcome applications from everyone. We strive to create inclusive environments where colleagues can reach their full potential. We celebrate differences and ensure our teams reflect the communities we serve.

If you have a disability, we can make reasonable adjustments to our recruitment process. We are part of the Disability Confident scheme, meaning we will always offer an interview to disabled candidates who meet the minimum criteria and apply through the scheme. When you apply, we’ll ask if you’d like to be considered under this scheme. During recruitment, we will inquire if you need any reasonable adjustments to participate fully.