Customer Team Member

TN United Kingdom; Dover; On-site; GBP 20,000 - 24,000; Full time

Job summary

Ein etabliertes Unternehmen sucht engagierte Kunden-Teammitglieder, die Teil eines freundlichen Teams werden möchten. In dieser spannenden Rolle bieten Sie hervorragenden Kundenservice, unterstützen Ihre Kollegen und tragen zur Sicherheit des Geschäfts bei. Mit flexiblen Schichten und umfassenden Schulungen bietet diese Position viele Entwicklungsmöglichkeiten. Profitieren Sie von attraktiven Vergünstigungen, darunter ein großzügiges Urlaubspaket und Zugang zu virtuellen Gesundheitsdiensten. Wenn Sie eine Leidenschaft für Kundenservice haben und in einem unterstützenden Umfeld arbeiten möchten, ist dies die perfekte Chance für Sie.

Benefits

30% Rabatt auf Co-op Produkte

Pensionsplan mit bis zu 10% Arbeitgeberbeitrag

Virtuelle Gesundheitsdienste

31 Tage Urlaub

Wagestream - Geldmanagement-App

Mitarbeiterunterstützungsdienst 24/7

YuLife - App für gesundes Verhalten

Vollständige, bezahlte Schulung

Fahrrad-Leasing-Programm

Qualifications

• Echtes Interesse an den Bedürfnissen von Kunden und Mitgliedern.
• Ausgezeichnete zwischenmenschliche Fähigkeiten zur Beziehungspflege.

Responsibilities

• Freundlicher Service und Unterstützung der Kunden.
• Regalauffüllung und Einhaltung von Sicherheitsstandards.

Skills

Kundenservice

Teamarbeit

Flexibilität

Problemlösungsfähigkeiten

Job description

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Working pattern:

Varied shifts including early mornings from 6:30am (store opening), afternoons, late evenings until 10pm (store closing), and weekends, to be discussed at interview. Role will also include working in our in-store bakery.

Full, paid training provided. You can apply for this role using your mobile device (no CV needed!). You must be aged 18 or over to be a customer team member at Co-op, as it requires working before 6am or after 10pm.

We’re looking for Customer Team Members to join our team at Co-op. When you join Co-op, you’ll get amazing benefits including 31 days holiday, a pension with up to 10% Co-op contribution, access to virtual healthcare services for you and your family, and a 30% discount on all Co-op products in our stores.

As a Customer Team Member, you’ll be part of a friendly team dedicated to helping our customers. We’ll look to you to provide them with great service on the tills and the shop floor, while also performing a wide range of other tasks around the store like re-stocking shelves and cleaning up spillages.

At Co-op, we do things a different way. For over 175 years we’ve focused on making things fairer for our members and their communities, and as a colleague, we promise to take care of you. You’ll get support for your physical, mental, and financial wellbeing, as well as market-leading policies to help you through life events from bereavement and pregnancy loss to fertility treatment and menopause.

What you'll do

• Provide friendly and thoughtful service – respond to queries, champion Co-op products and Membership, work in our in-store bakery, and deliver a great shopping experience.
• Support your store colleagues to solve problems for customers and members, making everyone's day better.
• Ensure the store is safe and legal – keep shelves stocked, and check prices, dates, and temperatures.
• Help introduce new products and services, sharing experiences so everyone learns together.
• Support your local community by getting involved in activities and events.

This job would suit people who have

• A genuine care for the needs of customers and members.
• Great people skills, with the ability to build positive relationships with customers and colleagues.
• A positive approach to change and problem solving.
• The flexibility to work a range of different shifts.

Why Co-op?

• 30% discount on all Co-op products in-store plus 10% discounts on all other brands (increasing to 20% on payday weekends).
• A pension scheme with up to 10% employer contributions.
• Wagestream – a money management app giving you access to a percentage of your pay as you earn it.
• 31 days of holiday (including bank holidays, pro rata for part-time colleagues).
• Virtual healthcare services for you and your family, including GP appointments, eye care, mental health support, and nutrition and fitness consultations.
• 24/7 employee assistance service.
• YuLife – an app rewarding you for healthy behaviour with discounts and vouchers.
• Full, paid training and support for your personal development and career progression.
• Rotas shared three weeks in advance and accessible on your phone.
• Cycle-to-work scheme.

Building an inclusive workplace

We want to build diverse teams and welcome applications from everyone. We aim for our stores to be inclusive environments where colleagues can reach their full potential. We celebrate our differences and ensure our teams reflect the communities they serve. If you have a disability, we can make reasonable adjustments to our recruitment process. We are part of the Disability Confident scheme, meaning we’ll always offer an interview to disabled candidates who meet the minimum criteria if they apply through the scheme. When you apply, we’ll ask if you’d like to be considered under this scheme and if you need any reasonable adjustments during the recruitment process.