Customer Team Member

Co-op Group; Cranbrook; On-site; GBP 10,000 - 40,000; Part time

Job summary

A retail organization in Cranbrook is searching for a Customer Team Member to provide top-notch service and support to customers. In this part-time role, you will engage with customers and colleagues, handle various store tasks, all while ensuring a safe and pleasant shopping environment. With ongoing training and support, this position promises personal development. Flexible shifts, including mornings and evenings, will be required, along with commitment to community involvement.

Benefits

31 days holiday (pro rata)

Pension scheme with employer contributions

30% discount on Co-op products

Virtual healthcare services

Employee assistance service

Paid training and career support

Cycle-to-work scheme

Stream money management app

Qualifications

• Must be aged 18 or over to apply.
• Great people skills and a genuine care for customers.

Responsibilities

• Provide friendly and thoughtful service to customers.
• Support colleagues to solve problems for customers.
• Keep the store safe and legal by managing stock and prices.
• Introduce new products and services effectively.
• Engage with the local community through activities.

Skills

Customer service

Problem-solving

Flexibility

Teamwork

Communication

Job description

Customer Team Member

Location: High Street , Cranbrook, TN17 3DQ

Pay: £12.60 per hour

Contract: 16 hours per week + regular overtime, permanent contract, part time

Working pattern: varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at interview

Full, paid training provided

You can apply for this role using your mobile device (no CV needed!)

You must be aged 18 or over to apply for this role as it may involve either, working before 6am or after 10pm, or some other business-related needs.

Benefits

• 31 days holiday (including bank holidays, pro rata for part time colleagues)
• A pension scheme with up to 10% employer contributions
• 30% discount on all Co‑op products in‑store plus 10% discount on all other brands
• Virtual healthcare services (GP appointments, eye care, mental health support, nutrition & fitness consultations)
• 24/7 employee assistance service
• Full, paid training and dedicated support for your personal development and career progression
• Rotas shared three weeks in advance and accessible on your phone
• Cycle‑to‑work scheme
• Stream – a money management app giving you access to a percentage of your pay as you earn it

What you'll do

• Provide friendly and thoughtful service – put customers first in everything you do: respond to queries, champion Co‑op products and Membership, and deliver a great shopping experience
• Work together to make everyone's day better – support your store colleagues to solve problems for customers and members
• Make sure the store is safe and legal – keep shelves stocked and ensure prices, dates, and temperatures are all as they should be
• Help introduce new products and services – make changes feel natural, sharing experiences with your colleagues so everyone learns together
• Support your local community – get involved in all kinds of activities and events!

Why this role suits you

• A genuine care for the needs of customers and members
• Great people skills, with the ability to build positive relationships with customers and colleagues
• A positive approach to change and problem solving
• The flexibility to work a range of different shifts

Why Co‑op?

• We do things differently – for over 175 years we have focused on making things fairer for members and communities
• We promise to take care of you – support for your physical, mental, and financial wellbeing and market‑leading policies for life events (bereavement, pregnancy loss, fertility treatment, menopause)
• Inclusive workplace – we welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong

Building an Inclusive Workplace

We're building diverse and inclusive teams that reflect the communities we serve. We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work.

We are proud members of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria for a job. If you need any adjustments during the recruitment process, we'll support you.

As part of the application process for this job, you'll need to complete two online assessments. It will take around 20 minutes to complete these tests.

We reserve the right to remove a vacancy before the scheduled closing date.