Customer Team Member

Co-op; Bangor; On-site; GBP 20,000 - 23,000; Full time

Job summary

Join a leading company as a Customer Team Member at Co-op, where you’ll provide excellent customer service, assist in-store operations, and enjoy great benefits like a pension scheme and discounts. Full training provided and an inclusive environment for everyone.

Benefits

30% discount on all Co-op products

Pension scheme with up to 10% employer contributions

Virtual healthcare services

Paid training and support for development

Cycle-to-work scheme

Wagestream app for early pay

Employee assistance service

31 days of holiday including bank holidays

Qualifications

• Aged 18 or over to work early/late shifts.
• Great people skills for building relationships.
• Positive approach to change and flexibility in shifts.

Responsibilities

• Provide friendly and thoughtful service to customers.
• Support colleagues to solve problems for customers.
• Ensure store compliance by keeping shelves stocked.

Skills

Customer service

People skills

Problem solving

Flexibility

Job description

We are looking for Customer Team Members to join our team at Co-op. When you join Co-op, you’ll enjoy amazing benefits including 31 days holiday, a pension scheme with up to 10% Co-op contribution, access to virtual healthcare services for you and your family, and a 30% discount on all Co-op products in our stores.

Working pattern: Varied shifts including early mornings (6am), afternoons, late evenings (store closing), and weekends, to be discussed at interview. This role will also include working in our in-store bakery.

Full, paid training is provided. You can apply for this role using your mobile device (no CV needed!). You must be aged 18 or over to be a customer team member at Co-op, as it requires working before 6am or after 10pm.

As a Customer Team Member, you’ll be part of a friendly team dedicated to helping our customers. Your responsibilities include providing great service on the tills and shop floor, re-stocking shelves, and cleaning up spillages.

At Co-op, we focus on fairness for our members and communities. We support your physical, mental, and financial wellbeing with market-leading policies to help you through life events such as bereavement, pregnancy loss, fertility treatment, and menopause.

What you'll do

• Provide friendly and thoughtful service, responding to customer queries, promoting Co-op products and Membership, and supporting the in-store bakery.
• Support your colleagues to solve problems for customers and members.
• Ensure the store is safe and compliant by keeping shelves stocked, and checking prices, dates, and temperatures.
• Assist in introducing new products and services, sharing experiences with colleagues.
• Support the local community by participating in activities and events.

This job would suit people who have

• A genuine care for the needs of customers and members.
• Great people skills and the ability to build positive relationships.
• A positive approach to change and problem solving.
• The flexibility to work various shifts.

Why Co-op?

• 30% discount on all Co-op products plus 10% on other brands.
• A pension scheme with up to 10% employer contributions.
• Wagestream app for accessing a portion of your pay as you earn it.
• 31 days of holiday, including bank holidays (pro rata for part-time).
• Virtual healthcare services, including GP appointments, eye care, mental health support, and nutrition and fitness consultations.
• 24/7 employee assistance service.
• Paid training and support for your development and career growth.
• Rota sharing three weeks in advance, accessible via your phone.
• Cycle-to-work scheme.

Building an inclusive workplace

We welcome applications from everyone and are committed to building diverse teams. We celebrate differences and aim for our stores to reflect the communities we serve. Reasonable adjustments can be made for applicants with disabilities, and we are part of the Disability Confident scheme, offering interviews to disabled candidates who meet the minimum criteria. When you apply, you will be asked if you wish to be considered under this scheme.