Customer Team Member

Co-op; Llandudno; On-site; GBP 10,000 - 40,000; Full time

Job summary

Join Co-op as a Customer Team Member in Llandudno. You'll deliver exceptional service and support to customers, contributing to their shopping experiences. Enjoy benefits like a 30% discount, paid training, flexible shifts, and a pension scheme. Co-op values inclusivity and personal growth, making it an ideal workplace for diverse talents.

Benefits

30% discount on Co-op products

10% discount on other brands

Pension scheme with up to 10% employer contributions

31 days holiday

Virtual healthcare services

24/7 employee assistance service

Full, paid training

Cycle-to-work scheme

Qualifications

• Genuine care for customer needs.
• Ability to build positive relationships.
• Positive approach to change.

Responsibilities

• Provide friendly and thoughtful service.
• Support store colleagues and ensure safety.
• Help introduce new products and services.

Skills

Customer service

People skills

Problem solving

Flexibility

Job description

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Working pattern:

Varied shifts including early mornings (store opening), afternoons, late evenings (store closing), and weekends, to be discussed at interview. Full, paid training provided. You can apply for this role using your mobile device (no CV needed!).

We’re looking for Customer Team Members to join our team at Co-op. When you join Co-op, you’ll get amazing benefits including 31 days holiday, a pension with up to 10% Co-op contribution, access to virtual healthcare services for you and your family, and a 30% discount on all Co-op products in our stores.

As a Customer Team Member, you’ll be part of a friendly team dedicated to helping our customers. You’ll provide great service on the tills and the shop floor, while also performing tasks like re-stocking shelves and cleaning spillages. At Co-op, we focus on fairness for our members and communities, and we promise to support your physical, mental, and financial wellbeing, along with policies to help through life events like bereavement, pregnancy loss, fertility treatment, and menopause.

What you'll do

1. Provide friendly and thoughtful service, putting customers first: responding to queries, promoting Co-op products and Membership, and ensuring a great shopping experience.
2. Support store colleagues to solve problems for customers and members.
3. Ensure the store is safe and legal: keep shelves stocked, and check prices, dates, and temperatures.
4. Help introduce new products and services, sharing experiences with colleagues.
5. Support the local community by participating in activities and events.

This job would suit people who have

• A genuine care for the needs of customers and members.
• Great people skills, with the ability to build positive relationships with customers and colleagues.
• A positive approach to change and problem solving.
• The flexibility to work a range of different shifts.

Why Co-op?

• 30% discount on all Co-op products and 10% on other brands.
• A pension scheme with up to 10% employer contributions.
• Wagestream – a money management app giving access to a percentage of your pay as you earn it.
• 31 days of holiday, including bank holidays (pro rata for part-time).
• Virtual healthcare services for you and your family, including GP appointments, eye care, mental health support, nutrition, and fitness consultations.
• 24/7 employee assistance service.
• Full, paid training and support for your development and career growth.
• Rotas shared three weeks in advance and accessible on your phone.
• Cycle-to-work scheme.

Building an inclusive workplace

We aim to build diverse teams and welcome applications from everyone. Our stores are inclusive environments where colleagues can reach their full potential. We celebrate differences and ensure our teams reflect the communities they serve. If you have a disability, we can make reasonable adjustments during recruitment. We are part of the Disability Confident scheme, offering interviews to disabled candidates who meet minimum criteria. When applying, you’ll be asked if you want to be considered under this scheme and if you need adjustments for the process.