Customer Team Leader: Store Ops & Community Impact

Co-op Group; Gravesend; On-site; GBP 16,000 - 23,000; Part time

Benefits offered by this job

30% discount in store

Flexible pay access

Pension contributions up to 10%

36 days of holiday (pro-rata)

Job summary

Co-op in Gravesend is seeking a Customer Team Leader to run a busy store, lead a small team on shift, and deliver essential local services.

You’ll work hands-on on the shop floor, maintain stock and tills, support merchandising, and champion Co-op membership while building community links. Flexible shifts include early mornings, afternoons, and weekends, with regular overtime possible.

Qualifications

• Leadership and people management experience.
• Flexibility to work varied shifts.
• Experience in retail or store operations preferred.

Responsibilities

• Own the day-to-day running of the store by leading the team on your shift.
• Motivate, coach, and support your team to deliver great service and efficient operations.
• Work hands-on on the shop floor and tills, supporting daily operations and setting the pace for a team of Customer Team Members.
• Support store performance through merchandising, stock accuracy, and HR processes.
• Champion Co-op through community engagement and membership growth.

Skills

Leadership

Retail

Team management

Customer service

Job description

Co-op in Gravesend is seeking a Customer Team Leader to run a busy store, lead a small team on shift, and deliver essential local services.

You’ll work hands-on on the shop floor, maintain stock and tills, support merchandising, and champion Co-op membership while building community links. Flexible shifts include early mornings, afternoons, and weekends, with regular overtime possible.