Customer Team Leader: Lead Store Operations (Flexible Hours)

Co-op Group; Wickford; On-site; GBP 20,664,000 - 24,797,000; Part time

Benefits offered by this job

30% discount in-store

Full training and career development

Up to 10% pension contributions

36 days of holiday (pro-rata)

24/7 GP appointments

Job summary

Co-op Group is seeking a Customer Team Leader in Wickford, a role that shares pivotal responsibilities for the day-to-day store leadership and customer service excellence.

You will lead a small team in a fast-paced Co-op store, guiding shifts, coaching colleagues, and ensuring smooth operations on the shop floor and tills while delivering great service and ensuring stock accuracy and merchandise standards.

Qualifications

• Passion for people and leadership
• The ability to work flexibly and lead by example
• Skills in retail, merchandising, or team management (experience not essential)

Responsibilities

• Own the day-to-day running of the store by leading the team on your shift
• Motivate, coach, and support your team to deliver great service and efficient operations
• Work hands-on on the shop floor and tills, supporting daily operations and setting the pace for a team of Customer Team Members
• Support store performance through merchandising, stock accuracy, and HR processes
• Champion Co-op through community engagement and membership growth

Skills

Leadership

Retail operations

Merchandising

Job description

Co-op Group is seeking a Customer Team Leader in Wickford, a role that shares pivotal responsibilities for the day-to-day store leadership and customer service excellence.

You will lead a small team in a fast-paced Co-op store, guiding shifts, coaching colleagues, and ensuring smooth operations on the shop floor and tills while delivering great service and ensuring stock accuracy and merchandise standards.