Customer Team Leader — Drive Community‑Focused Store Success

Co-op Group; Worsley; On-site; GBP 19,000 - 25,000; Part time

Benefits offered by this job

Colleague discount 30%

GP appointments 24/7 access

Cycle to work scheme

Pension contributions

Job summary

Co-op Group in Salford is seeking a Customer Team Leader to run daily store operations, lead a small team, and ensure excellent customer service. You’ll be involved in stock, merchandising, and community engagement, with a focus on Co-op membership growth.

The role requires flexible hours, with varied shifts including early mornings and weekends, and offers overtime opportunities on a permanent, part-time contract.

Qualifications

• Minimum criteria include flexibility, leadership and the ability to lead by example.
• Experience in retail, merchandising, or store operations is advantageous but not essential.
• Customer-focused approach with good communication and coaching skills.

Responsibilities

• Own the day-to-day running of the store by leading the team on your shift
• Motivate, coach, and support your team to deliver great service and efficient operations
• Work hands-on on the shop floor and tills, supporting daily operations and setting the pace for a team of Customer Team Members
• Support store performance through merchandising, stock accuracy, and HR processes
• Champion Co-op through community engagement and membership growth

Skills

Leadership

Retail experience

Team management

Customer service

Job description

Co-op Group in Salford is seeking a Customer Team Leader to run daily store operations, lead a small team, and ensure excellent customer service. You’ll be involved in stock, merchandising, and community engagement, with a focus on Co-op membership growth.

The role requires flexible hours, with varied shifts including early mornings and weekends, and offers overtime opportunities on a permanent, part-time contract.