Customer Team Leader (Hiring Immediately)

JR United Kingdom; Preston; On-site; GBP 80,000 - 100,000; Part time

Job summary

An established industry player is seeking a Customer Team Leader to join their dynamic team. This role involves leading a friendly group, providing exceptional customer service, and ensuring operational excellence. You will have the opportunity to develop your leadership skills while engaging with the community and supporting various initiatives. Enjoy a permanent part-time position with flexible shifts, comprehensive benefits, and a supportive work environment that values inclusivity and personal development. If you're passionate about customer care and team leadership, this is the perfect opportunity for you.

Benefits

Paid training

30% store discount

10% on other brands

Up to 10% pension contributions

Healthcare services

36 days holiday

Employee assistance schemes

Cycle-to-work schemes

Qualifications

• Strong people skills and ability to build positive relationships.
• Motivated to learn and develop leadership skills.

Responsibilities

• Lead a friendly team, coaching and supervising team members.
• Ensure store safety and operational standards.

Skills

Customer Service

Team Leadership

Problem Solving

Organizational Skills

Communication

Job description

Customer Team Leader (Hiring Immediately), Cumbria

Client: Co-op

Location: Cumbria, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Details

• Closing date: 08-05-2025
• Posted: 08.05.2025
• Expiry Date: 22.06.2025

Job Description

We are hiring Customer Team Leaders at Co-op in Lake Road, Bowness-On-Windermere, Windermere, LA23 3BT. The role offers £13.65 per hour, with a contract of 30 hours per week plus regular overtime. It is a permanent, part-time position with varied shifts including early mornings, afternoons, late evenings, and weekends. Full paid training is provided. You can apply via mobile without needing a CV. Applicants must be 18 or over to handle age-related sales.

As a Customer Team Leader, you will lead a friendly team, coach and supervise team members, deputise for the Store Manager, and deliver excellent customer service. Your responsibilities include re-stocking, cleaning, and supporting community initiatives. We offer comprehensive benefits including 36 days holiday, pension contributions, healthcare, and store discounts.

What You’ll Do

• Provide friendly, helpful, and thoughtful service, managing challenging situations effectively.
• Develop your team through coaching and training, fostering an inclusive culture.
• Ensure store safety, legality, and operational standards.
• Manage stock accuracy and diligence checks to enhance customer shopping experience.
• Support HR processes and deputise for the Store Manager when needed.
• Lead the introduction of new products and services, encouraging team feedback.
• Engage with the local community and support community initiatives.

Ideal Candidate

• Genuinely cares for customers and members’ needs.
• Balances leadership with hands-on support on the shop floor.
• Possesses great people skills and builds positive relationships.
• Strong organizational and problem-solving skills.
• Motivated to learn and develop leadership skills.
• Flexible to work various shifts.

Why Join Co-op?

• Paid training and personal development support.
• 30% store discount plus 10% on other brands.
• Up to 10% pension contributions.
• Access to financial wellbeing tools and healthcare services.
• Generous holiday entitlement (36 days including bank holidays).
• Employee assistance and cycle-to-work schemes.

Inclusivity and Diversity

We value diversity and are committed to inclusive hiring. Adjustments can be made for applicants with disabilities, and we participate in the Disability Confident scheme. We encourage applications from all backgrounds and provide support throughout the recruitment process. Further information is available on our website.