Customer Team Leader (Hiring Immediately)

JR United Kingdom; Manchester; On-site; GBP 80,000 - 100,000; Part time

Job summary

An established industry player is seeking a Customer Team Leader in Manchester to enhance customer experiences and lead a dedicated team. This role offers a permanent part-time contract with flexible shifts and extensive training. You will be responsible for coaching team members, managing store operations, and ensuring a welcoming environment for customers. With generous benefits including a pension scheme, holiday entitlement, and discounts, this position is ideal for those looking to grow their career in a supportive and inclusive workplace. Join a company committed to fairness and community support.

Benefits

36 days holiday

Pension with up to 10% employer contribution

30% discount on Co-op products

Paid training

Virtual healthcare services

Wagestream app for pay access

24/7 employee assistance service

Cycle-to-work scheme

Qualifications

• Must be 18 or over to authorize age-related sales.
• Genuine care for customers and members is essential.

Responsibilities

• Manage the store and handle challenging situations.
• Develop team capabilities through coaching and training.
• Ensure the store remains safe and fully operational.

Skills

Customer Service

Leadership

Problem Solving

Organizational Skills

Team Development

Job description

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Customer Team Leader (Hiring Immediately), Manchester

Client: Co-op

Location: Manchester, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Views:

3

Posted:

05.05.2025

Expiry Date:

19.06.2025

Job Description:

Closing date: 05-05-2025

Customer Team Leader

Location: 138 Orford Lane, Warrington, WA2 7AY

Pay: £13.65 per hour

Contract: 25 hours per week + regular overtime, permanent, part time

Working pattern: 4 to 5 varied shifts over 7 days including early mornings (store opening), afternoons, late evenings (store closing) including weekends, to be discussed at interview.

Full, paid training provided. You can now apply for this role using your mobile device (no CV needed!).

You must be aged 18 or over to be a customer team leader at Co-op, as you’ll need to authorise age-related sales.

We’re looking for Customer Team Leaders to join our team at Co-op.

When you join Co-op, you’ll get dedicated support to help you grow your career, as well as benefits including 36 days holiday, a pension with up to 10% Co-op contribution, access to virtual healthcare services, and a 30% discount on all Co-op products in our stores.

As a Customer Team Leader, you’ll be part of a friendly team dedicated to helping our customers. You’ll help lead the store team – coaching and supervising Customer Team Members and deputising for the Store Manager, while also delivering great customer service and performing various tasks around the store like re-stocking shelves and cleaning spillages.

At Co-op, we do things differently. For over 175 years, we’ve focused on making things fairer for our members and communities. We promise to take care of you, providing support for your physical, mental, and financial wellbeing, as well as policies to support life events such as bereavement, pregnancy loss, fertility treatment, and menopause.

What you’ll do

• Provide friendly and thoughtful service, managing the store and handling challenging situations.
• Develop your team's capabilities through coaching and training, fostering an inclusive culture.
• Ensure the store remains safe, legal, and fully operational.
• Manage diligence checks and stock accuracy to enhance shopping experience.
• Support your store manager by deputising when needed and handling HR processes.
• Introduce new products and services, encouraging team feedback.
• Build relationships and support local community initiatives.

This job would suit people who have

• A genuine care for customers and members.
• The ability to lead and support your team while working on the shop floor.
• Great people skills to build positive relationships.
• Strong organisational and problem-solving skills.
• A desire to learn and develop leadership skills.
• The flexibility to work various shifts.

Why Co-op?

• Paid training and support for career growth.
• 30% discount in-store plus 10% on other brands.
• A pension scheme with up to 10% employer contributions.
• Wagestream app for access to a portion of your pay.
• 36 days holiday including bank holidays (pro-rata for part-time).
• Virtual healthcare services for you and your family.
• 24/7 employee assistance service.
• Rotas shared three weeks in advance.
• Cycle-to-work scheme.

Building an inclusive workplace

We welcome applications from everyone and aim to create inclusive environments. We make reasonable adjustments for applicants with disabilities and are part of the Disability Confident scheme. We will ask if you wish to be considered under this scheme when you apply.

As part of the application, you’ll complete two online assessments (~20 minutes). We may remove the vacancy before the closing date.