Customer Team Leader (Hiring Immediately)

JR United Kingdom; Chester; On-site; GBP 80,000 - 100,000; Part time

Job summary

An established industry player is seeking a Customer Team Leader to join their Chester location. This role offers the opportunity to lead a dedicated team while providing exceptional customer service. With a commitment to career development, the company provides full training and a range of benefits, including a generous holiday allowance and a pension scheme. You'll play a vital role in fostering an inclusive environment, supporting community initiatives, and ensuring the store operates smoothly. If you're passionate about leadership and customer care, this is the perfect opportunity to grow your career in a supportive setting.

Benefits

36 days holiday

Pension scheme with up to 10% employer contributions

30% discount on Co-op products

Virtual healthcare services

Cycle-to-work scheme

Employee assistance program

Wagestream app for pay access

Paid training

Qualifications

• Experience in customer service and team leadership.
• Ability to manage and support a diverse team.

Responsibilities

• Provide friendly service and manage the store operations.
• Develop team capabilities through coaching and training.
• Ensure store safety and compliance.

Skills

Customer Service

Leadership

Problem-Solving

Organizational Skills

Flexibility

Job description

Social network you want to login/join with:

Customer Team Leader (Hiring Immediately), Chester

col-narrow-left

Client:

Co-op

Location:

Chester, United Kingdom

Job Category:

Other

-

EU work permit required:

Yes

col-narrow-right

Job Views:

4

Posted:

26.04.2025

Expiry Date:

10.06.2025

col-wide

Job Description:

Closing date: 30-04-2025

Customer Team Leader Location: Borras Park Road; Borras Park, Wrexham, LL12 7TH
Pay: £13.65 per hour
Contract: 24 hours per week + regular overtime, permanent, part time
Working pattern: varied shifts including early mornings 5:45am, afternoons, late evenings 10pm and weekends, to be discussed at interview
Full, paid training provided
You can now apply for this role using your mobile device (no CV needed!)
You must be aged 18 or over to be a customer team leader at Co-op, as you’ll need to authorise age-related sales.
We’re looking for Customer Team Leaders to join our team at Co-op.
When you join Co-op, you’ll get dedicated support to help you grow your career, as well as amazing benefits including 36 days holiday, a pension with up to 10% Co-op contribution, access to virtual healthcare services for you and your family, and a 30% discount on all Co-op products in our stores.
As a Customer Team Leader, you’ll be part of a friendly team that’s dedicated to helping our customers. We’ll look to you to help lead the store team – coaching and supervising our Customer Team Members and deputising for the Store Manager, while also delivering great customer service and performing a wide range of other tasks around the store like re-stocking shelves and cleaning up spillages.
At Co-op, we do things a different way. For over 175 years we’ve been focused on making things fairer for our members and their communities, and as a colleague we promise to take care of you. You’ll get support for your physical, mental, and financial wellbeing, as well as market leading policies to help you through life events from bereavement and pregnancy loss to fertility treatment and menopause.
What you’ll do

• Provide friendly and helpful service, managing the store and handling challenging situations
• Develop your team's capabilities through coaching and training, fostering an inclusive culture
• Ensure the store remains safe, legal, and fully operational
• Manage diligence checks and stock accuracy
• Support your store manager by deputising and delivering HR processes
• Lead the introduction of new products and services, encouraging feedback
• Build relationships and support local community initiatives

This job would suit people who have

• A genuine care for customers and members
• Ability to lead and support your team and work on the shop floor
• Great people skills and relationship building
• Strong organisational and problem-solving skills
• A desire to learn and develop leadership skills
• Flexibility to work various shifts

Why Co-op?

• Full, paid training and support for career development
• 30% discount on Co-op products and 10% on other brands
• A pension scheme with up to 10% employer contributions
• Wagestream app for accessing part of your pay as you earn it
• 36 days holiday (including bank holidays, pro-rata for part-time)
• Virtual healthcare services for you and your family
• 24/7 employee assistance
• Rotas shared three weeks in advance
• Cycle-to-work scheme

Building an inclusive workplace
We welcome applications from everyone and aim to create inclusive environments. We can make reasonable adjustments for applicants with disabilities and are part of the Disability Confident scheme. Please indicate if you'd like to be considered under this scheme when applying.
As part of the application process, you’ll complete two online assessments (~20 minutes).
We reserve the right to remove the vacancy before the scheduled closing date.