Customer Team Leader (Hiring Immediately)

JR United Kingdom; Liverpool City Region; On-site; GBP 80,000 - 100,000; Part time

Job summary

An established industry player is seeking dedicated Customer Team Leaders to join their vibrant team. This role offers the chance to lead a friendly team, ensuring exceptional service while managing store operations. With a focus on personal development, employees benefit from comprehensive training, competitive pay, and a range of perks including a generous holiday allowance and discounts. Join a company that values community engagement and employee wellbeing, and take your career to the next level in a supportive and inclusive environment.

Benefits

36 days holiday

Pension scheme with up to 10% employer contributions

30% discount on Co-op products

Access to virtual healthcare services

24/7 employee assistance service

Cycle-to-work scheme

Paid training

Rota sharing three weeks in advance

Access to Wagestream for early pay

Qualifications

• Experience in customer service and team leadership.
• Ability to manage diverse shifts and maintain store operations.

Responsibilities

• Lead and support the store team while delivering excellent customer service.
• Manage store operations, including safety and stock accuracy.

Skills

Customer Service

Leadership

Organisational Skills

Problem-Solving

Team Development

Job description

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Client:

Co-op

Location:

Job Category:

Other

EU work permit required:

Yes

Job Views:

3

Posted:

05.05.2025

Expiry Date:

19.06.2025

Job Description:

Closing date: 07-05-2025

Customer Team Leader

Location: Hale Road, Widnes, WA8 8TX

Pay: £13.65 per hour

Contract: 30 hours per week + regular overtime, permanent, part time

Working pattern: varied shifts including early mornings (from 6am), afternoons, late evenings (until 10pm) and weekends, to be discussed at interview. Role will also include working in our in-store bakery.

Full, paid training provided. You can now apply for this role using your mobile device (no CV needed!).

You must be aged 18 or over to be a customer team leader at Co-op, as you’ll need to authorise age-related sales.

We’re looking for Customer Team Leaders to join our team at Co-op.

When you join Co-op, you’ll get dedicated support to help you grow your career, as well as amazing benefits including 36 days holiday, a pension with up to 10% Co-op contribution, access to virtual healthcare services for you and your family, and a 30% discount on all Co-op products in our stores.

As a Customer Team Leader, you’ll be part of a friendly team that’s dedicated to helping our customers. We’ll look to you to help lead the store team – coaching and supervising our Customer Team Members and deputising for the Store Manager, while also delivering great customer service and performing a wide range of other tasks around the store like re-stocking shelves and cleaning up spillages.

At Co-op, we do things a different way. For over 175 years we’ve been focused on making things fairer for our members and their communities, and as a colleague we promise to take care of you. You’ll get support for your physical, mental, and financial wellbeing, as well as market leading policies to help you through life events from bereavement and pregnancy loss to fertility treatment and menopause.

What you’ll do

• Provide friendly and thoughtful service, managing the store and handling challenging situations.
• Develop your team's capabilities through coaching and training, fostering an inclusive culture.
• Ensure the store remains safe, legal, and fully operational.
• Manage diligence checks and stock accuracy to enhance shopping experience.
• Support your store manager by deputising and managing HR processes.
• Lead the introduction of new products and services, encouraging team feedback.
• Build relationships and support local community engagement.

This job would suit people who have

• A genuine care for customer and member needs.
• The ability to balance leadership and shop floor support.
• Great people skills for building positive relationships.
• Strong organisational and problem-solving skills.
• A desire to learn and develop leadership skills.
• The flexibility to work various shifts.

Why Co-op?

• Full, paid training and support for personal development.
• 30% discount on Co-op products and 10% on other brands.
• A pension scheme with up to 10% employer contributions.
• Access to Wagestream for earning a percentage of pay early.
• 36 days of holiday including bank holidays.
• Virtual healthcare services for you and your family.
• 24/7 employee assistance service.
• Rota sharing three weeks in advance.
• Cycle-to-work scheme.

Building an inclusive workplace

We welcome applications from everyone and aim to create diverse, inclusive environments. We can make reasonable adjustments for disabled candidates and are part of the Disability Confident scheme. When you apply, you’ll be asked if you wish to be considered under this scheme. We also require completing two online assessments, which take about 20 minutes.

More information about our recruitment process and commitments to diversity can be found at jobs.coop.co.uk.